Legal Protection of the Community against Maladministration of Public Services: A Case Study at the Population and Civil Registry Service of Semarang City

DOI

10.2991/978-2-38476-565-2_57How to use a DOI?

Keywords

Administrative Law; Legal Protection; Maladministration; Population and Civil Registry; Public Services

Abstract

Public services in the field of population administration are a basic right of the community that must be fulfilled by the government quickly, accurately, and accountably. However, in practice, various forms of maladministration are still often found that are detrimental to the community, such as prolonged delays, procedural deviations, and non-transparent services. This study aims to analyze the forms of public service maladministration and legal protection efforts provided to the community in the implementation of population administration services at the Semarang City Population and Civil Registry Office. The research method used is empirical juridical legal research with a statutory regulatory approach and a case approach. Data were obtained through literature studies and interviews with related parties and community service users. The results of the study indicate that maladministration still occurs in the form of delays in the completion of population documents and a lack of certainty in service procedures. Legal protection for the community is carried out through an internal complaint mechanism, supervision by the Ombudsman of the Republic of Indonesia, and the implementation of the provisions of Law Number 25 of 2009 concerning Public Services and Law Number 30 of 2014 concerning Government Administration.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Haizul Maarif
AU  - Muhammad Junaidi
PY  - 2026
DA  - 2026/04/30
TI  - Legal Protection of the Community against Maladministration of Public Services: A Case Study at the Population and Civil Registry Service of Semarang City
BT  - Proceedings of the 2nd International Conference on Social Environment Diversity (ICOSEND 2025)
PB  - Atlantis Press
SP  - 478
EP  - 483
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-565-2_57
DO  - 10.2991/978-2-38476-565-2_57
ID  - Maarif2026
ER  -