A Critical Review on Reducing Human Error

DOI

10.2991/icosop-16.2017.8How to use a DOI?

Keywords

Human Error, Selection, Employee Training

Abstract

In nowadays competition, a private hospital services could be categorized as monopolistic competition. Many of new private hospital established were increasing in the current competition. In order to win, survive in competition, one had to offer a better performance, better competitive advantage from the others. As we spoke of services, one of critical point to build the advantage was through human assets management while reducing human error. A less likely error in services industries would generate a better performance and perceive value from the customer. The source of patients' compliance commonly occurred due to human error, especially the paramedic team. Therefore, we maximized hospital's human assets management to reduce error while preventing it happen in the future. This study aimed to evaluate the human assets management process to reduce human error on private medical field. A number of 138 paramedics of private hospital in Medan were involved in this study. Data were collected by using an organized questionnaire. Data were analyzed using multiple linear regression with SPSS. As result, we found that naturally, human factor tended to create an error while working. These level of error could be reduced overtime through an effective recruitment process and developing employees' skill related to their job. The most important factor to be considered was training and development as it would greatly reduce the human error. This study explained 40.4% variance of human error through selection, and training and development process.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Elisabet Siahaan
PY  - 2016/11
DA  - 2016/11
TI  - A Critical Review on Reducing Human Error
BT  - Proceedings of the 1st International Conference on Social and Political Development (ICOSOP 2016)
PB  - Atlantis Press
SP  - 64
EP  - 71
SN  - 2352-5398
UR  - https://doi.org/10.2991/icosop-16.2017.8
DO  - 10.2991/icosop-16.2017.8
ID  - Siahaan2016/11
ER  -