Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)

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Service Culture Innovation of Communication and Information Agency to Realize Pariaman Smart City

Authors
Indra Nofita, Aldri Frinaldi
Corresponding Author
Aldri Frinaldi
Available Online 10 March 2020.
DOI
10.2991/aebmr.k.200305.186How to use a DOI?
Keywords
innovation, culture, public service
Abstract

With the rapid development of technology and information, it has become a necessity for every government agency to continuously innovate in providing its services, resulting in changing the pattern of public services for the better. One of the innovations that have been carried out by the Kominfo Office of Pariaman city is by forming a service pattern through the media center as an effort to realize Pariaman’s smart city. Media Center is a combination of all public services consisting of complaints, documentation, complaints, suggestions, delivery, and requests for information from the public, as well as the delivery of news releases to the media through websites, Instagram and Facebook. The research aims to find out what innovations are being carried out in the service, obstacles, and challenges in services through the media center as an effort to realize Pariaman smart city. The research method used is a descriptive qualitative method and SWOT analysis. This research resulted in the existence of several innovations and service culture carried out by Diskominfo through Media Center so that the community’s needs for information had begun to be fulfilled even though there were still weaknesses left to be desired.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
10 March 2020
ISBN
10.2991/aebmr.k.200305.186
ISSN
2352-5428
DOI
10.2991/aebmr.k.200305.186How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Indra Nofita
AU  - Aldri Frinaldi
PY  - 2020
DA  - 2020/03/10
TI  - Service Culture Innovation of Communication and Information Agency to Realize Pariaman Smart City
BT  - Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
PB  - Atlantis Press
SP  - 100
EP  - 105
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200305.186
DO  - 10.2991/aebmr.k.200305.186
ID  - Nofita2020
ER  -