Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)

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50 articles
Proceedings Article

The Role of the Subdistrict Head in Conflict Settlement (Study Case: The Conflict Between the Community and the Police in Tabir Subdistrict in 2016)

Navarin Karim, Nur Sukmawati, Musyaiyadah
This research aims to explore the factors that influence conflict, the resolution of disputes from subdistrict head, as well as the impact caused by the conflicts between the community and the Police in Tabir district. To collect data, this study used a descriptive qualitative method such as observation,...
Proceedings Article

The Effect of Performance and Services Quality on Satisfaction of Internal and External Customers Based on Total Quality Management Social Services in Siak District

Asnimar, Dasman Lanin
The success of the nation’s development in Indonesia is inseparable from the role and function of government organizations that carry out government duties because of the success of government organizations in achieving goals that strongly support the achievement of national development goals. In achieving...
Proceedings Article

The Influence of Leadership Behavior of Employee Service Quality in the Employee Office and Human Resources Development in South Pesisir District

Muhamad Kadri, Syamsir
This study aims to study and explain leadership behavior on employee service quality in the Employee Office and Human Resources Development South Pesisir District. The study population was 49 people. The technique of collecting data in this study uses a proportional random sampling technique. The data...
Proceedings Article

The Influence of the Effect of Service Quality and Employee Performance on Community Satisfaction in the Population and Civil Registry Service of Padang City

Yulius Hafiz, Syamsir
In the performance evaluation process in public services, satisfaction measurement is an important element services where to provide better, more efficient, and more effective services is the ultimate goal based on community needs. It is expected that the Population and Civil Registry Service of Padang...
Proceedings Article

The Analysis of Service Quality on One-Stop Administration Services Office of Regional Financial Agency in Sarolangun, Jambi Province, Indonesia

Jaya Kusuma Edy, Wahyu Rohayati, Ovie Yanti
The study aimed to determine the service quality of the One-stop Administration Services Office of Regional Finance Agency in Sarolangun, Jambi province, Indonesia. The method of the research of this study was descriptive quantitative with a total population of 20.088 taxpayers that processed randomly...
Proceedings Article

Regional Financial Information Systems Effect on Sarolangun Local Government Financial Transparency and Accountability of Financial Report

Siti Aminah, Nyimas Dian Maisyarah, AlParok
The government in formulating policies to distribute the Balancing Fund, evaluating regional financial performance, drafting the State Budget and Expenditure Budget (RAPBN) and meeting other needs, such as state financial statistics, facilities needed to validate, collect, process, analyze data, and...
Proceedings Article

Influence of Giot Ipas Work Culture, Compensation, and Motivation on Employee Job Satisfaction in Gunung Tuleh District Office, West Pasaman Regency

Haljeki Aulia, Aldri Frinaldi
The purpose of this study was to find out: 1) the influence of Giot Ipas work culture on employee job satisfaction, 2) the effect of compensation on employee job satisfaction, 3) the effect of motivation on employee job satisfaction, and 4) the influence of Giot Ipas work culture, compensation and motivation...
Proceedings Article

The Effect of Driver Service Quality on Passenger Satisfaction in Public Transportation

Aldri Frinaldi, Muhamad Ali Embi, Aziza Bila, Sisi Angriani, Adelyn Alista Uttami
Transportation has become the main means in human life to facilitate daily activities. One of the unique land Transportation’s mode is public transportation as transportation in a large area. Generally, the management of public transportation is carried out by the private sector but does not make public...
Proceedings Article

The Role of Performance as Variable Moderating of the Influence of Public Services Motivation and Competence on Job Satisfaction of Civil Servants

Boni Saputra, Hidayatul Fajri
The research aims to investigate the magnitude of the effect of Public service motivation and comppetence variable on the level of employee satisfaction by making the performance variable as variabel of moderating among apparatus in the office of Population and civil registration (Disdukcapil) of West...
Proceedings Article

Urban Forest Management Policy Model (Case Study at Great Forest Park Dr. Muhammad Hatta, Padang City)

Adil Mubarak, Karjuni Dt. Maani, Aldri Frinaldi
This study aims to know and describe the model of great forest park management policy Dr. Muhammad Hatta, City of Padang. Many policies have been made by the government to manage the great forest park in Indonesia, but often fail in implementation. Of the 26 great forest parks registered with the Ministry...
Proceedings Article

Implementation of Environmental Protection and Management Policies in Padang Panjang City

Adil Mubarak, Nora Eka Putri
This study aims to find out, describe the direction and implementation of the Padang Panjang City Government policy in environmental protection and management. Based on Law No. 32 of 2009 concerning Environmental Protection and Management, each region must develop a plan for regional environmental protection...
Proceedings Article

Public Service Accountability Based on Human Rights (Study at the Office of Pangkalan Jambu Subdistrict, Merangin District)

Herdison, Aldri Frinaldi
This research is motivated by several problems, namely not yet fulfilled human rights in providing services to the public provided by government officials, unclear service procedures, the existence of illegal fees, injustice in service delivery, poor service ethics. This study aims to analyze the accountability...
Proceedings Article

Management of the Campaign Funds in Election of Regional Head

Rezi Pebratama, M. Fachri Adnan
The problem in this article is details of campaign fund budgets that are still covered up and individual contributors do not fill in the contributor statement. This article aims to analyze the implementation of the principles of the rule of law, transparency, and accountability in the management of regional...
Proceedings Article

Service Culture Innovation of Communication and Information Agency to Realize Pariaman Smart City

Indra Nofita, Aldri Frinaldi
With the rapid development of technology and information, it has become a necessity for every government agency to continuously innovate in providing its services, resulting in changing the pattern of public services for the better. One of the innovations that have been carried out by the Kominfo Office...
Proceedings Article

Implementation of Campaign Governance, Voting and Vote Counting in Regional Head Elections

Nabella, M. Fachri Adnan
This research aims to evaluate how the implementation of campaign governance, voting and vote counting in the local elections. This research is motivated by several problems there are namely administration voter data is less accurate, lack of organizer neutrality, voter participation is still low, campaign...
Proceedings Article

The Effect of the Indonesian Ulama Council (MUI) Fatwa Number 4 of 2016 Concerning Immunization Toward Parents’ Decision in Carrying out Basic Child Immunization in Riau Province

Virna Museliza, Afrizal, Rimet, Nanda, Identiti
Indonesia is one of country who its inhabitant practice most islam religion in the world, in which the issue of giving immunizations to children is an important concern for every Muslim parent. The issue of immunization is not only a government decision, in this case the ministry of health, but it is...
Proceedings Article

The Influence of Employee Integrity on Employee Satisfaction in the Community Health Center in Padang

Fani Ratny Pasaribu, Syamsir
The problem that occurs at the Padang City Public Health Center is that there are still employees who are not committed to their goals as employees. Because there are still employees who are not friendly in providing services to patients. And there are still employees who are not honest in their work....
Proceedings Article

The Influence of Integrity on Employee Performance in Koto Tangah Subdistrict, Padang

Nur Putri Jayanti, Syamsir
The problem that occurs in Koto Tangah Sub-District is that many employees are above 50 years old, lack of human resources in each village, lack of office infrastructure, employees communicate poorly or unfriendly, employees are less creative and innovative, serving the public seems to be in a hurry,...
Proceedings Article

Analysis of Buying and Selling Transaction at Balilanjo.Com from Islamic Perspective

Ali Hamzah, Y. Sonafist, Asa’ari, Mhd. Rasidin
Buying and selling is a basic form of human economic activity and is recommended in Islam because Rasulullah SAW has mentioned in the hadith that nine out of 10 gates of fortune are through buying and selling (commerce). Buying and selling are not prohibited in Islam but allowed to practice and do it...
Proceedings Article

The Effect of Leadership Style and Integrity on Performance at West Sumatera Sar Office

Putri Ramadhani, Syamsir
This study aimed to reveal The Effect 0f Leadership Style and Integrity Employee on Employee Performance at West Sumatera SAR Office. This study uses a quantitative approach. The population in the study was the whole of the set of all members in an object of research as many as 75. The sample was obtained...
Proceedings Article

An Overview of How Service Evaluation Affects Performance (Study in the Investment and One-Stop Integrated Services of the Mentawai Island District)

Amir Ahmari, Aldri Frinaldi, Syamsir
To support the duties and functions of the Licensing Services, Mentawai Island District formed The Investment and One-Stop Integrated Services as an outline in Regional Regulation Number 8 of 2016. In four years of carriying out its duties, it turned out that it had not been as expected. Therefore, an...
Proceedings Article

The Improvement of Digital Service Capacity in Immigration Office Class I Tpi Padang

Yulia Hanoselina, Nila Wahyuni, Krismena Tovalini, Yoserizal
Immigration Office Class I TPI Padang as a government agency has taken steps to implement digitalization in immigration matters to improve the quality of public services to the public and as a public organization must continue to improve its capacity to be able to provide quality services that benefit...
Proceedings Article

Perception and Expectation of Community on Development of Independent Integrated City of Lunang Silaut, West Sumatera

Damel Van Wanda, Agus Irianto, Sulastri, Erasukma Munaf, Zikri Alhadi
The purpose of the study was to determine whether the performance of LunangSilaut as an integrated independent city was in line with the expectations of the local population. The study involved 200 respondents who were asked to answer a questionnaire containing 28 statements. Of the 200 questionnaires...
Proceedings Article

Tourism Infrastructure of Beach Carocok, Painan, West Sumatera in Community Views

Erasukma Munaf, Syamsul Amar, Idris, Damel Van Wanda, Zikri Alhadi
The research objective was to find out the views of the local community on the infrastructure of the Carocok tourist area, Painan, West Sumatra. The study involved 150 respondents who were asked to answer a questionnaire containing 22 statements. Data analysis uses Important Performance Analysis (IPA)....
Proceedings Article

Strengthening Public Administration with Good Collaborative Governance (Government and Civil Society Organizations Relation for Development Countries in Decentralization Era: Case Studies in Malang Regency)

Sri Hartini Jatmikowati, Chandra Dinata, Bambang Noorsetya
This article discusses the strengthening of the science of public administration in achieving the goals of the state by building an empirical model of the interaction and relations of civil society organizations with the government in the development of decentralization. The concept of collaborative...
Proceedings Article

The Effect of Quality of Fisheries Service Toward Satisfaction of Fisheries Business in Pesisir Selatan Regency

Sepri Putra, Fitri Eriyanti
Pesisir Selatan Regency is an area that has great potential in the marine and fisheries sector. Lack of services and empowerment of fisheries business operators in the Pesisir Selatan Regency has resulted in the satisfaction of fisheries business actors not being optimal. One of the steps taken by the...
Proceedings Article

The Innovation of Building Community Happiness: Greeting and Addressing Service to the Doors of Houses in Lengayang Subdistrict, Pesisir Selatan Regency

Ingrila, Aldri Frinaldi
Before the innovation of greeting and addressing service to the doors of the houses in Lengayang Sub-district, many service problems arose, including people had to wait several days to get correspondence; besides the distance traveled was very far and made them must pay a large cost; people had to queue...
Proceedings Article

The Implementation of Regional Regulation Number 7 of 2016 on Organizing Sriwijaya Botanical Garden in Ogan Ilir Regency

Ermanovida, Tuty Khairunnisyah, Diyah Hapsari
This research was carried out based on the lack of management and maintenance of the Sriwijaya Botanical Garden, which can be seen from inadequate plantations and infrastructure. According to the regional regulation no 7 of 2016 article 16 paragraph 1, the fostering and supervision of the implementation...
Proceedings Article

Empowerment of Fishermen Communities in Fish Processing Businesses in Pesisir Selatan District (Study: In Nagari Pasia Pelangai Ranah Pesisir District)

Rizka Amanda Putri, Fitri Eriyanti
Pesisir Selatan is an area located on the coast that has an abundance of marine products. Most of the residents’ livelihoods in the coastal areas are fishermen. The catches of fishermen or fish cultivation are processed and utilized by the fishing community into various kinds of processed fish that can...
Proceedings Article

Study of Village Funding Control at East Java Province Inspectorate Through Village Management Consulting

Muhammad Farid Ma’ruf, Galih Wahyu Pradana, Deby Febriyan Eprilianto
Village funds allocation will be expected to be the insurer of the implementation of good development villages. But the management of the fund’s village less concerning the aspect of supervision. Look on this weakness, formulation assessment research this focus on the guidance supervision for the management...
Proceedings Article

Implementation Strategy of Village Fund Distribution Policy: Development of Rural in Serang District

Thomas Bustomi, Didi Turmudzi, John Chaidir
The distribution of village funds generalized in each region, as well as the implementation of the use of village funds that are still not effective, are still a problem faced in the implementation of village fund distribution policies. The Village Fund Policy is a financial flow from the Central Government...
Proceedings Article

Perception of the Tsunami and Its Correlation with Student Preparedness at Universitas Negeri Padang

Pratiwi Nurhabibi, Boni Saputra, Fajar Ruddin
Padang State University is located in the tsunami-prone zone. Students as one element at risk need to have good insight into disaster and implement preparedness to face tsunami threat. This research aims to determine the correlation between the perception of the tsunami disaster and student preparedness...
Proceedings Article

Implementation of Capital Investment Promotion Functions in the Meranti Island District

Ainun Mardiah, Ratna Dewi, Sehani, Uswatun Khasanah
This research is motivated by the lack of investor interest to invest in the Meranti Islands which causes the investment value to decline so that this research aims to find out how the implementation of the domestic investment promotion function carried out by the local government. This research is based...
Proceedings Article

The Formulation of Parking Management and Arrangements Policies in the City of Samarinda

Enos Paselle, Muhammad Risal
This research discusses the formulation of parking management and arrangements in the city of Samarinda, the process of policy formulation is done by the preparation team and assessment of regional institute, policy formulation process consist of stages: formulation draft proposal, draft formulation...
Proceedings Article

The Phenomenon of Declining of Political Parties in Malang Raya

Budhy Prianto, Dwi Suharnoko
In democratic countries, the political party acts as a mediator bridging communication between the government and its citizens. The decline of the political party taking place before and after the 2014 and 2019 presidential elections and legislative elections certainly affects the political parties in...
Proceedings Article

Influence Work Culture, Integrity and Information Technology of Employee Performance in the Office of the Ministry of Religion, Sungai Penuh City

Mhd. Yogi, Aldri Frinaldi
The purpose of this study is to uncover the impact of a work culture, integrity and information technology in the office of the Ministry of Religious Affairs of Sungai Penuh. This study uses quantitative methods using exogenous variables, namely variables of work culture (X1), integrity (X2), variables...
Proceedings Article

Transformation of Child – Worthy City Policy In Pekanbaru

Ratna Dewi, Ainun Mardiah, Sehani, Ilham Chanra Putra
This article aims to illustrate the transformation of Child – Worthy City (KLA) in Pekanbaru. Involved in it. The author considers the qualitative approach as the most possible approach to describe the transformation of Child – Worthy City policy in Pekanbaru. Through a qualitative approach, the authors...
Proceedings Article

National Health Insurance Program for Mental Disorders at Prof. Hb Saanin Psychiatric Hospital Padang

Nila Wahyuni, Yulia Hanoselina
Health is a primary factor in every human’s life. To achieve optimal health status, one aspect that must not be ignored is mental health. The National Health Insurance Program (JKN) managed by the Social Security Organizing Agency (BPJS) is a form of Indonesian government policy in improving the quality...
Proceedings Article

Academic Manuscript in the Formulation of Nagari Rules

Artha Dini Akmal, Pratiwi Nurhabibi
Based on the research of Artha Dini Akmal, et al in Kenagarian Salimpaung on the model of Nagari regulation formulation in the scope of Nagari Government in 2018, found the fact that there were some difficulties of the Nagari regulators in making the formulation of Nagari regulations, one of which was...
Proceedings Article

Analysis of the Nagari Government’s Readiness Situation in Implementing Local Regulations on Nagari

Artha Dini Akmal, Hasbullah Malau
From 2007 the guidelines for the implementation of the Nagari government refer to the Regional Regulation of West Sumatra Province Number 2 of 2007 concerning the Principles of Nagari Government. In this regulation, 3 institutions regulate the implementation of the Nagari Government, namely 1.bamus /...
Proceedings Article

Influence of Political Literacy on the Political Participation of Beginner Voters in Regional Elections

Nora Eka Putri, Adil Mubarak
Political information is one of the important aspects to increase participation in regional development. Novice voters are potential voters in West Sumatra at Regional Election in 2018. The result of regional election-related with political information presented on the regional election (campaign), especially...
Proceedings Article

Policy Advocacy Strategy for Protecting the Existence of Communal Land Ownership in Investment Activities

Rozidateno Putri Hanida, Fachrur Rozi, Bimbi Irawan
Transformation of communal land ownership rights is prone to conflict. When the nagari community surrenders their communal land to the investor, the nagari receives a fee or bungo for the use of their communal land in the form of a smallholding plantation. Smallholding plantation which should still be...
Proceedings Article

Analysis of Optimization of Delegation Authority to Implementation of One-Stop Integrated Services to DPMPTSP Padang City

Kusdarini, Yoga Bagas
This paper will discuss the Optimization Analysis of the Delegation of Authority to Implement One-Stop Integrated Services to the Investment Office and One-Stop Integrated Services in Padang City. One tangible form of efforts to improve service quality in Padang City is the issuance of Padang City Representative...
Proceedings Article

The Effective Communication in Street Level Staff in Pariaman Regional Public Hospital

Ria Ariany, Novalinda, Damsar, Misnar Sitriwanti
Communication has a significant effect on the quality of public services (Hardiyansyah, 2011), therefore communication services are one of the keys to success in the implementation of public services. The phenomenon of service communication problems is reflected in the results of the last 4 years survey...
Proceedings Article

National Integration Models Among Ethnics Groups (A Study Among Various Ethnics in Indonesia)

Hendra Naldi, Henni Muchtar, Zaky Farid Luthfi
The research objectives are 1. Finding a model of cultural integration among ethnic groups 2. finding a process of cultural integration among ethnic groups, 3. finding a function of integration in culture, education and economic among ethnic groups for the nation. The research methodology uses R & D,...
Proceedings Article

Analysis Work Culture of Community Satisfaction Through Quality of Public Services

Riyan Fikri, Aldri Frinaldi
A good work culture is very important to be implemented in organizational life, especially government organizations with the hope of increasing service to the community. The purpose of this study is to look at the influence of work culture on community satisfaction through service quality. The sample...
Proceedings Article

Assignment of Police Officers as Provisional Governor: Case Study an Acting Officer’s Governor of West Java

Rizari, Fabian Riza Kurnia, Fithrotulhana Afrilia
In the Indonesian State of Administration system, it has been stipulated that if a regional head has entered the end of his office term, then it will be temporarily replaced by the Acting Officer regional head. In 2018, the Minister of Home Affairs formally inaugurates Police Commissioner-General, M....
Proceedings Article

Effect of Employee Professionalism and Organization Equity on Patient Satisfaction in Regional General Hospital Padang, Panjang City

Sulvi Aprileni, Dasman Lanin, Syamsir
The purpose of this study is to determine the effect of employee professionalism and organizational equity on the satisfaction of disconfirmation satisfaction (patient disconfirmation) at the Regional General Hospital of Padang Panjang City. The background of the research because of the demands of the...
Proceedings Article

The Student’s Ability to Read the Qur’an at Islamic Education Program Universitas Negeri Padang (A Need Assessment Study)

Wirdati, Ahmad Rivauzi, Sulaiman, Fuady Anwar, Ahmad Kosasih
The research aims to describe the student’s ability to reading Al-Qur’an at the department of Islamic Education at Social Sciences Faculty, Universitas Negeri Padang. This research uses a quantitative method, where data were collected by test to 130 students of 2017. Then, data were analyzed by statistical...
Proceedings Article

Implementation of Public Accountability and Transparency at Non-Government Organizations at the Local Level

Eka Vidya Putra
Vertically, decentralization policies affect the pattern of relationships between the government and NGOs. If previously the relationship between the two was running in a conflictual manner now it was more directed towards being collaborative. For NGOs, the shift in relations shows the legitimacy of...