The Analysis of Service Quality on One-Stop Administration Services Office of Regional Financial Agency in Sarolangun, Jambi Province, Indonesia
- DOI
- 10.2991/aebmr.k.200305.177How to use a DOI?
- Keywords
- service quality, taxpayers, Regional Financial Agency
- Abstract
The study aimed to determine the service quality of the One-stop Administration Services Office of Regional Finance Agency in Sarolangun, Jambi province, Indonesia. The method of the research of this study was descriptive quantitative with a total population of 20.088 taxpayers that processed randomly into 99 as samples. The results of the study indicated that the service quality on the One-stop Administration Services Office of Regional Finance Agency in Sarolangun was good with a mean score of 377. Tangibles had the highest score of 385 based on the scale of 338-417. On the contrary, Responsiveness had the lowest score of 362. Therefore, the suggestion was needed addressing the Sarolangun local government to continuously improve the service quality One-stop Administration Services Office of Regional Finance Agency in Sarolangun to provide better services for the taxpayers and to implement more accurate standard operating procedures based on service indicator in achieving excellent services in Saralongun.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Jaya Kusuma Edy AU - Wahyu Rohayati AU - Ovie Yanti PY - 2020 DA - 2020/03/10 TI - The Analysis of Service Quality on One-Stop Administration Services Office of Regional Financial Agency in Sarolangun, Jambi Province, Indonesia BT - Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019) PB - Atlantis Press SP - 26 EP - 34 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.200305.177 DO - 10.2991/aebmr.k.200305.177 ID - Edy2020 ER -