Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)

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The Effective Communication in Street Level Staff in Pariaman Regional Public Hospital

Authors
Ria Ariany, Novalinda, Damsar, Misnar Sitriwanti
Corresponding Author
Ria Ariany
Available Online 10 March 2020.
DOI
10.2991/aebmr.k.200305.216How to use a DOI?
Keywords
service communication, public service, general hospital
Abstract

Communication has a significant effect on the quality of public services (Hardiyansyah, 2011), therefore communication services are one of the keys to success in the implementation of public services. The phenomenon of service communication problems is reflected in the results of the last 4 years survey conducted at Pariaman Public Hospital (Ariany; kusdarini; Sitriwanti, 2015, 2016; 2017; 2018), shows the public dissatisfaction to the behavior of service providers in the interaction process. Miss understanding happened when communication between officers and the community is not conveyed properly. Work pressure is one of the justifications for the emergence of this phenomenon. The research conducted with qualitative method aims to contribute in solving communication problems in service interactions in hospitals, by presenting a service communication model that is built by communicators, because communicators are important dimensions in the communication process. The communication theory proposed by Stewart L.Tubbs and Sylvia Moss, 2006, there are five output indicators ineffective communication which emphasized more on the communicant is applied in dissecting and analyzing an effective communication model.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
10 March 2020
ISBN
10.2991/aebmr.k.200305.216
ISSN
2352-5428
DOI
10.2991/aebmr.k.200305.216How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Ria Ariany
AU  - Novalinda
AU  - Damsar
AU  - Misnar Sitriwanti
PY  - 2020
DA  - 2020/03/10
TI  - The Effective Communication in Street Level Staff in Pariaman Regional Public Hospital
BT  - Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
PB  - Atlantis Press
SP  - 332
EP  - 339
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200305.216
DO  - 10.2991/aebmr.k.200305.216
ID  - Ariany2020
ER  -