Research on Standardization of Funeral Process based on CRM Model

DOI

10.2991/icseee-16.2016.48How to use a DOI?

Keywords

CRM, Service Standard, Before Funeral Out.

Abstract

Combined with CRM theory, considering that there is a lack of standardization in the evaluation of funeral service in all walks of life at present, establish a standard process of funeral and burial, and verify the relationship between the two.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yun Zhang
AU  - Yonggang An
AU  - Xiaoyan Ma
AU  - Lei Yu
PY  - 2016/12
DA  - 2016/12
TI  - Research on Standardization of Funeral Process based on CRM Model
BT  - Proceedings of the 2016 5th International Conference on Sustainable Energy and Environment Engineering (ICSEEE 2016)
PB  - Atlantis Press
SP  - 260
EP  - 266
SN  - 2352-5401
UR  - https://doi.org/10.2991/icseee-16.2016.48
DO  - 10.2991/icseee-16.2016.48
ID  - Zhang2016/12
ER  -