Proceedings of the International Conference on Sustainable Innovation Track Humanities Education and Social Sciences (ICSIHESS 2021)

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Government Communication Crisis in the PCR Policy as a Travel Requirement During the Covid-19 Pandemic

(Community Responses on Social Media and Online Media)

Authors
Tiara Khairunnisa1, Tatryana Rendi Ziar2, Dian Eka Rahmawati*, 3
1,2,3Master of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta, Indonesia
*Corresponding author. Email: dianekarahmawati@umy.ac.id
Corresponding Author
Dian Eka Rahmawati
Available Online 29 December 2021.
DOI
10.2991/assehr.k.211227.037How to use a DOI?
Keywords
government communication; communication crisis; COVID-19 pandemic; social media; Twitter; online media
Abstract

Government communication during the Covid-19 pandemic must be carried out by paying attention to aspects of crisis communication by providing information to the public quickly, transparently, validly, neutrally, and consistently to maintain public trust in the government as the primary communicator in government communication. This paper aims to analyze the public’s response through social media and online media to the PCR Swab policy as a travel requirement during the COVID-19 pandemic in Indonesia. This research uses Qualitative Data Analysis (QDA) with tools based on Nvivo 12 Plus computer software assistant. The study results concluded that the government experienced a communication crisis in the PCR swab policy as a travel requirement during the Covid-19 pandemic. This finding shows people’s distrust of the government in 3 aspects: 1) policy aspect, where the policy on travel requirements changes in a short time; 2) aspects of transparency in determining the price of the PCR swab test; 3) the neutrality aspect related to the case of involvement of state officials in companies that were given the authority to procure a PCR swab device until the public reacted with the emergence of #mafiapcr.

Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the International Conference on Sustainable Innovation Track Humanities Education and Social Sciences (ICSIHESS 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 December 2021
ISBN
10.2991/assehr.k.211227.037
ISSN
2352-5398
DOI
10.2991/assehr.k.211227.037How to use a DOI?
Copyright
© 2021 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - Tiara Khairunnisa
AU  - Tatryana Rendi Ziar
AU  - Dian Eka Rahmawati
PY  - 2021
DA  - 2021/12/29
TI  - Government Communication Crisis in the PCR Policy as a Travel Requirement During the Covid-19 Pandemic
BT  - Proceedings of the International Conference on Sustainable Innovation Track Humanities Education and Social Sciences (ICSIHESS 2021)
PB  - Atlantis Press
SP  - 231
EP  - 236
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211227.037
DO  - 10.2991/assehr.k.211227.037
ID  - Khairunnisa2021
ER  -