Managing of Government Social Media Agency in Indonesia

DOI

10.2991/978-2-38476-194-4_3How to use a DOI?

Keywords

e-government; governance; government institutions; social media

Abstract

This study investigates the institutionalization and management of the State Apparatus Social Media Synergy Team (SIMAN Team) in 2017-2019. The SIMAN team, formed by Joko Widodo Government, is responsible for coordinating all government social media institutions in one organizational platform. The institutionalization of the SIMAN Team, which is associated with political interest, is a new domain in the governance system amid the growing era of the information society. This study examines the formation of a government agency using New-Institutionalism Rational Choice Theory with interview guides and literature archive collection as data collection instruments. The results of this investigation reveal that the institutionalization of the SIMAN Team is a response to the emptiness of government representation in the realm of social media. The dynamics of the social media ecosystem lead to the emergence of fake news and hate speech against the government. The SIMAN Team is here to manage this. The institutionalization of the SIMAN Team is considered the most rational choice to overcome the problem of spreading hoax news, hate speech, and propaganda. The government views it to be reasonable to choose institutionalization over institutional emptiness. Concerning this, ministries facing similar problems of harmful news threats from the opposition also consider building their SIMAN Team. The SIMAN team manages the social media ecosystem by establishing four implementing areas i.e. operation, creative content, network development, and monitoring and evaluation. Building the SIMAN Team is an effort of the Indonesian government to be present in providing quality public services by delivering valid, fast, and credible information.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ahmad Irfan Fauzi
PY  - 2024
DA  - 2024/01/19
TI  - Managing of Government Social Media Agency in Indonesia
BT  - Proceedings of the International Conference on Social and Politics (ICSP 2023)
PB  - Atlantis Press
SP  - 13
EP  - 29
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-194-4_3
DO  - 10.2991/978-2-38476-194-4_3
ID  - Fauzi2024
ER  -