Proceedings of the 2nd International Conference on Science and Social Research (ICSSR 2013)

The Performance Evaluation of third-party logistics customer service based on Fuzzy Comprehensive Evaluation

Authors
Mengyun Xiao, Li Zhou
Corresponding Author
Mengyun Xiao
Available Online July 2013.
DOI
https://doi.org/10.2991/icssr-13.2013.162How to use a DOI?
Keywords
Third-party logistics enterprises; KPI system; fuzzy comprehensive evaluation
Abstract
According to the features of the customer service of third-party logistics, setting up its KPI system of customer service, and then use the fuzzy comprehensive evaluation to evaluate the service performance of third-party logistics enterprises based on the evaluation system, and finally use example to apply the Fuzzy Comprehensive Evaluation Model to the reality of the work of the enterprises, reflecting the usefulness of this method.
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This is an open access article distributed under the CC BY-NC license.

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Proceedings
2nd International Conference on Science and Social Research (ICSSR 2013)
Part of series
Advances in Intelligent Systems Research
Publication Date
July 2013
ISBN
978-90-78677-75-8
ISSN
1951-6851
DOI
https://doi.org/10.2991/icssr-13.2013.162How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Mengyun Xiao
AU  - Li Zhou
PY  - 2013/07
DA  - 2013/07
TI  - The Performance Evaluation of third-party logistics customer service based on Fuzzy Comprehensive Evaluation
BT  - 2nd International Conference on Science and Social Research (ICSSR 2013)
PB  - Atlantis Press
SN  - 1951-6851
UR  - https://doi.org/10.2991/icssr-13.2013.162
DO  - https://doi.org/10.2991/icssr-13.2013.162
ID  - Xiao2013/07
ER  -