The Performance Evaluation of third-party logistics customer service based on Fuzzy Comprehensive Evaluation
Mengyun Xiao, Li Zhou
Available Online July 2013.
- https://doi.org/10.2991/icssr-13.2013.162How to use a DOI?
- Third-party logistics enterprises; KPI system; fuzzy comprehensive evaluation
- According to the features of the customer service of third-party logistics, setting up its KPI system of customer service, and then use the fuzzy comprehensive evaluation to evaluate the service performance of third-party logistics enterprises based on the evaluation system, and finally use example to apply the Fuzzy Comprehensive Evaluation Model to the reality of the work of the enterprises, reflecting the usefulness of this method.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Mengyun Xiao AU - Li Zhou PY - 2013/07 DA - 2013/07 TI - The Performance Evaluation of third-party logistics customer service based on Fuzzy Comprehensive Evaluation BT - 2nd International Conference on Science and Social Research (ICSSR 2013) PB - Atlantis Press SN - 1951-6851 UR - https://doi.org/10.2991/icssr-13.2013.162 DO - https://doi.org/10.2991/icssr-13.2013.162 ID - Xiao2013/07 ER -