The Use of Politeness in Tourism Communication: Research on Japanese Language Interaction During Tour Trip

DOI

10.2991/assehr.k.210312.087How to use a DOI?

Keywords

Perception, Japanese Tourists, Tour Guide, Japanese Tourists, (Im)politeness, Tour Trip

Abstract

Politeness in Japanese society is highly perceived in social interaction especially politeness in business interaction where in Japanese culture customers must be served with high degree of politeness as they are regarded as the (customer as the god) concept. In this context, inquiry on the (im)politeness interaction between Japanese speaking Malaysian tour guide and Japanese tourists during a tour trip session is crucial in examining the Japanese tourists perception on the use of (im)politeness to decide at what extend the host is polite or impolite during the interaction and are there exceptions for non-native speaker such as given the flexibility to not adhere to the Japanese norms? Thus, this study aims to determine Japanese tourists’ perspective from the use of politeness by Japanese speaking Malaysian tourist guide. Questionnaire is used as the research techniques in collecting data. This study involves 200 Japanese tourists visiting Malaysia selected using purposive sampling. The expected result of this study is assisting tour guide in using the expected politeness aspect in order to avoid Face Threatening Act (FTA) which will affect the satisfaction of the tour trip and most likely politeness aspect will be neglected as the most important element is the tour guide successfully conveyed the particular information during the tour guiding session.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Zanjabila Binti Nudin
AU  - Roswati Abdul Rashid
AU  - Ahmad Shamil Bin Kamaruzaman
PY  - 2021
DA  - 2021/03/13
TI  - The Use of Politeness in Tourism Communication: Research on Japanese Language Interaction During Tour Trip
BT  - Proceedings of the First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020)
PB  - Atlantis Press
SP  - 541
EP  - 547
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210312.087
DO  - 10.2991/assehr.k.210312.087
ID  - Nudin2021
ER  -