Proceedings of the First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020)

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Student Perception on the Learning Service at Faculty of Science and Technology of Universitas Terbuka

Authors
Lintang Patria, Heny Kurniawati, Nurmala Pangaribuan, Tutisiana Silawati
Corresponding Author
Lintang Patria
Available Online 13 March 2021.
DOI
10.2991/assehr.k.210312.005How to use a DOI?
Keywords
service, academic advisor, FST
Abstract

This study intending knows the student perception of learning services in the FST UT. Some of the services that will be this research topic are General Services, Registration Services, Academic Guidance Services, Tutorial Services, Practical Services/Practicum/Studio, Teaching Materials Services, Exam Services and Credit Transfer Services. The output of this research recommendations for service improvement and service innovation at UT FST based on student needs. With services that focus on student satisfaction, it is expected that UT FST students can learning well and then successfully graduate on time. Based on this study, it was found that 43% of students were very satisfied, 38% said they were satisfied, 10% said they were quite satisfied, and 1% felt dissatisfied. 7% of students did not answer questions, especially in studio practicum services, teaching materials services and credit transfer services. Important information that students want is about General Services, Tutorial Services, Teaching Materials Services, Practicum Services and Exam Services. Based on this research, the service that needs to be developed is a service through WhatsApp group (because with this service development, problems in service to students can be canceled).

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
13 March 2021
ISBN
10.2991/assehr.k.210312.005
ISSN
2352-5398
DOI
10.2991/assehr.k.210312.005How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Lintang Patria
AU  - Heny Kurniawati
AU  - Nurmala Pangaribuan
AU  - Tutisiana Silawati
PY  - 2021
DA  - 2021/03/13
TI  - Student Perception on the Learning Service at Faculty of Science and Technology of Universitas Terbuka
BT  - Proceedings of the First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020)
PB  - Atlantis Press
SP  - 28
EP  - 38
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210312.005
DO  - 10.2991/assehr.k.210312.005
ID  - Patria2021
ER  -