Research on Customer Service of Hongtu Finance E-commerce

DOI

10.2991/iemetc-17.2017.105How to use a DOI?

Keywords

Customer relationship;Management; Business.

Abstract

There are thousands of customers of Hongtu Finance E-commerce. How much dose the enterprise know so many customers? It's incapable of distinguishing them without knowing. What measure should be taken to classify the customers? What form of market activity and care should be adopted to continuously improve the customers' degree of satisfaction? These problems are challenges to manage a relationship between Hongtu Finance E-commerce and the customers. A feasible and necessary scheme for customer service management under this new environment shall be researched in the article.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Zhiliang Xia
PY  - 2017/07
DA  - 2017/07
TI  - Research on Customer Service of Hongtu Finance E-commerce
BT  - Proceedings of the 2017 9th International Economics, Management and Education Technology Conference (IEMETC 2017)
PB  - Atlantis Press
SP  - 509
EP  - 512
SN  - 2352-5428
UR  - https://doi.org/10.2991/iemetc-17.2017.105
DO  - 10.2991/iemetc-17.2017.105
ID  - Xia2017/07
ER  -