Proceedings of the 20th International Symposium on Management (INSYMA 2023)

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The Impact of E-Business’ Website Quality on Shopee’s Customer Satisfaction

Authors
Cintya Febriarizka1, Fitri Novika Widjaja1, *, Juliani Dyah Trisnawati1
1University of Surabaya, Surabaya, Indonesia
*Corresponding author. Email: fitri@staff.ubaya.ac.id
Corresponding Author
Fitri Novika Widjaja
Available Online 30 September 2023.
DOI
10.2991/978-94-6463-244-6_64How to use a DOI?
Keywords
Website quality; Customer satisfaction; Online shopping
Abstract

This study aims to examine and analyze factors that can influence consumer satisfaction when shopping online with the online shopping application service object Shopee. This study applied basic research with six variables: website design, information quality, security and privacy, transaction and payment capability, delivery service, and customer satisfaction. This study used primary data sources by distributing questionnaires online. The sample used in this study involved 126 respondents. This study used a quantitative method using SPSS (Statistical Package for Social Sciences) software version 24.0. The results of this study indicate that website design, information quality, security and privacy, transaction and payment capability, and service delivery are known to have a significant positive effect on customer satisfaction.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 20th International Symposium on Management (INSYMA 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
30 September 2023
ISBN
10.2991/978-94-6463-244-6_64
ISSN
2352-5428
DOI
10.2991/978-94-6463-244-6_64How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Cintya Febriarizka
AU  - Fitri Novika Widjaja
AU  - Juliani Dyah Trisnawati
PY  - 2023
DA  - 2023/09/30
TI  - The Impact of E-Business’ Website Quality on Shopee’s Customer Satisfaction
BT  - Proceedings of the 20th International Symposium on Management (INSYMA 2023)
PB  - Atlantis Press
SP  - 441
EP  - 446
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-244-6_64
DO  - 10.2991/978-94-6463-244-6_64
ID  - Febriarizka2023
ER  -