Proceedings of the International Scientific Conference "Far East Con" (ISCFEC 2020)

Consumer Online Dispute Resolution

Authors
T S Korobeynikov
Corresponding Author
T S Korobeynikov
Available Online 17 March 2020.
DOI
https://doi.org/10.2991/aebmr.k.200312.480How to use a DOI?
Abstract
Online dispute resolution is the alternative dispute resolution using information and communication technologies. This mechanism contains a synthetic set of multifarious procedures, from automated decision-making to the independent contractor’s involvement, aimed at reaching an agreement between the disputing parties. According to the UN Resolution, online dispute resolution is the most preferred way to protect the rights of consumers, that is, people who receive services. At the same time, entrepreneurs are also interested in developing online dispute resolution platforms, as this allows them to resolve a dispute directly with the consumer, rather than wasting time and money on litigation. It is necessary to take into account the pre-trial dispute resolution mechanisms existing in the world practice aimed at increasing customer confidence in purchasing goods or services online, introducing the institution of online dispute resolution using the technological platform into Russian practice.
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Proceedings
International Scientific Conference "Far East Con" (ISCFEC 2020)
Part of series
Advances in Economics, Business and Management Research
Publication Date
17 March 2020
ISBN
978-94-6252-929-8
ISSN
2352-5428
DOI
https://doi.org/10.2991/aebmr.k.200312.480How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - T S Korobeynikov
PY  - 2020
DA  - 2020/03/17
TI  - Consumer Online Dispute Resolution
BT  - International Scientific Conference "Far East Con" (ISCFEC 2020)
PB  - Atlantis Press
SP  - 3323
EP  - 3330
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200312.480
DO  - https://doi.org/10.2991/aebmr.k.200312.480
ID  - Korobeynikov2020
ER  -