The Implementation of Total Quality Management (TQM) Model at State Senior High Schools in Semarang

DOI

10.2991/assehr.k.211125.017How to use a DOI?

Keywords

TQM; Continuous Improvement; Quality Culture; Teamwork; Customer Satisfaction; Saeyeg Saeko Proyo

Abstract

The quality of an educational institution can be measured from three aspects, they are; competence, accreditation, and accountability. Nowadays, there are more public demands on the high- quality of educational institutions and schools, especially senior high schools. Several efforts made by school administrators to achieve the objectives of education quality by implementing Total Quality Management (TQM). This study is to analyze the confirmatory implementation of TQM at State Senior High Schools in Semarang. It was a quantitative study. The population of the study was all teachers at State Senior High Schools in Semarang. Primary data were collected by distributing the questionnaires. Then, data were analyzed by descriptive statistics and Lisrel confirmatory analysis with AMOS software. The results of the study showed that descriptively the implementation of TQM consisting of the variables; continuous improvement, quality culture, teamwork, customer satisfaction, and Saeyeg Saeko Proyo were in good categories. The highest confirmation of TQM formation was teamwork at 76%. These findings indicate that teamwork in a school organization, especially State Senior High Schools in Semarang is an important part of implementing TQM.

Copyright

© 2021 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

Download article (PDF)

TY  - CONF
AU  - Kusno Kusno
AU  - Fathur Rokhman
AU  - Rusdarti Rusdarti
AU  - Joko Sutarto
PY  - 2021
DA  - 2021/11/26
TI  - The Implementation of Total Quality Management (TQM) Model at State Senior High Schools in Semarang
BT  - Proceedings of the 6th International Conference on Science, Education and Technology (ISET 2020)
PB  - Atlantis Press
SP  - 80
EP  - 83
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211125.017
DO  - 10.2991/assehr.k.211125.017
ID  - Kusno2021
ER  -