Developing the Stress Resistance of Flight Dispatchers

DOI

10.2991/ispcpep-19.2019.52How to use a DOI?

Keywords

stress, stress resistance, stress tolerance, flight dispatchers

Abstract

The paper is devoted to the research of stress resistance of flight dispatchers. We consider stress resistance an integrative personal quality that is basic for productive professional activity in extreme conditions. The optimal (high) level of stress resistance can be considered the key professional quality of flight dispatchers because it permits them to stay resistant to disturbing factors, to keep their working efficiency during all working day and during all working tasks. Stress resistance can be considered one of the most important professional qualities of flight dispatchers as well as their professional knowledge and as well as their professional skills. Research objective – to study stress resistance of flight dispatchers, to create a model of the developing program for flight dispatchers and to check its effectiveness in experimental approbation of the program. The hypothesis of our research is the following: by means of purposely organized and realized developing program based on our stress resistance model it is possible to affect the exponents of stress resistance of flight dispatchers and to achieve the optimal stress resistance level and as a result to form constructive coping strategies. We consider that in practical work of aviation psychologists there are several important exponents of stress resistance such as neuro-psychic stability, neuro-psychic tension, stress level, professional stress tolerance. In this research we organized a special developing program for flight dispatchers based on our model of stress resistance that we constructed. The sample group of the research was 30 flight dispatchers working in Eastern Siberian Aero Navigation State Corporation that is responsible for air flight organization and safety in Eastern Siberia. 15 of them were included into control group as they have shown normal stress resistance and 15 of the whole sample group were included into experimental group as they have shown high stress level and low stress resistance. After experimental approbation of this developing program we proved the high effectiveness of this program - most of flight dispatchers of the experimental group increased their exponents of stress resistance. The level of neuro-psychic tension significantly decreased, the level or neuro-psychic stability significantly increased, the stress level significantly decreased, professional stress tolerance significantly increased. In fact the program has shown its effectiveness towards all exponents of stress resistance of flight dispatchers. It gave us a possibility to recommend this program to all practical psychologists working in aviation and also to psychologists working with people who provide safety in any other kind of transport or industry field.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Margarita Uvarova
AU  - Elena Kedyarova
AU  - Nadezhda CHerneckaya
AU  - Vera Monzhievskaya
AU  - Natal'ya Russkih
AU  - Ol'ga CHuvashova
PY  - 2019/06
DA  - 2019/06
TI  - Developing the Stress Resistance of Flight Dispatchers
BT  - Proceedings of the II International Scientific-Practical Conference "Psychology of Extreme Professions" (ISPCPEP 2019)
PB  - Atlantis Press
SP  - 215
EP  - 218
SN  - 2352-5398
UR  - https://doi.org/10.2991/ispcpep-19.2019.52
DO  - 10.2991/ispcpep-19.2019.52
ID  - Uvarova2019/06
ER  -