Proceedings of the 4th International Symposium on Social Science (ISSS 2018)

Research on the Service Quality of China's Inspection and Certification Institutions

Authors
Mingjie Hu, Guangcheng Xu, Zhaoying Zuo, Xiangwei Yin, Wei Tian, Xiaodan Yang, Na Li
Corresponding Author
Mingjie Hu
Available Online May 2018.
DOI
https://doi.org/10.2991/isss-18.2018.142How to use a DOI?
Keywords
inspection and certification; service quality; high-tech industries.
Abstract

The paper discusses how certification institutions improve service quality. Inspection and certification institutions should pay attention to brand construction, make full use of information and big data, improve the business staff' level and skill, and shape adaptive service culture and strengthen the interface management which is an important reference for improving the service quality of China's inspection and certification institutions. Also, the paper has great value for promoting the development of China's high-tech industries.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 4th International Symposium on Social Science (ISSS 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
May 2018
ISBN
978-94-6252-515-3
ISSN
2352-5398
DOI
https://doi.org/10.2991/isss-18.2018.142How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Mingjie Hu
AU  - Guangcheng Xu
AU  - Zhaoying Zuo
AU  - Xiangwei Yin
AU  - Wei Tian
AU  - Xiaodan Yang
AU  - Na Li
PY  - 2018/05
DA  - 2018/05
TI  - Research on the Service Quality of China's Inspection and Certification Institutions
BT  - Proceedings of the 4th International Symposium on Social Science (ISSS 2018)
PB  - Atlantis Press
SP  - 689
EP  - 693
SN  - 2352-5398
UR  - https://doi.org/10.2991/isss-18.2018.142
DO  - https://doi.org/10.2991/isss-18.2018.142
ID  - Hu2018/05
ER  -