Research on the Service Quality of China's Inspection and Certification Institutions
- https://doi.org/10.2991/isss-18.2018.142How to use a DOI?
- inspection and certification; service quality; high-tech industries.
The paper discusses how certification institutions improve service quality. Inspection and certification institutions should pay attention to brand construction, make full use of information and big data, improve the business staff' level and skill, and shape adaptive service culture and strengthen the interface management which is an important reference for improving the service quality of China's inspection and certification institutions. Also, the paper has great value for promoting the development of China's high-tech industries.
- © 2018, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Mingjie Hu AU - Guangcheng Xu AU - Zhaoying Zuo AU - Xiangwei Yin AU - Wei Tian AU - Xiaodan Yang AU - Na Li PY - 2018/05 DA - 2018/05 TI - Research on the Service Quality of China's Inspection and Certification Institutions BT - Proceedings of the 4th International Symposium on Social Science (ISSS 2018) PB - Atlantis Press SP - 689 EP - 693 SN - 2352-5398 UR - https://doi.org/10.2991/isss-18.2018.142 DO - https://doi.org/10.2991/isss-18.2018.142 ID - Hu2018/05 ER -