Proceedings of the 2nd Jogjakarta Communication Conference (JCC 2020)

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Implementing E-Government Using Web 2.0 at Ministry Of Education And Culture

Authors
Rona Uly, Irwansyah
Corresponding Author
Rona Uly
Available Online 19 August 2020.
DOI
10.2991/assehr.k.200818.036How to use a DOI?
Keywords
E-government, web 2.0, Helpdesk Ticketing System, Public service
Abstract

The background of this research comprises; (1) demands to improve public services in the digital era are increasing, (2) the government launches digital services as an adjustment to the behavior of modern people who always rely on the internet in their daily lives, (3) easy access to the government through technology was launched in various sectors so that two-way communication was established between the government and the public to participate in government activities. This statement of the problem in this research relies on “how information and complaints online services in providing feedback to the Ministry of Education and Culture on issues around the users”, and “how the interaction between government and users”. The research method used in this research is a qualitative approach by conducting interviews with staff of the Integrated Service Unit (Unit Layanan Terpadu) Ministry of Education and Culture, and also a literature study to test ULT (Unit Layanan Terpadu) online information services based on existing concepts. This study found that information services carried out by the ULT Ministry of Education and Culture Website need to be more managed, integrating data from each unit, and provide a feature on the web to discuss or socialize with visitors.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd Jogjakarta Communication Conference (JCC 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
19 August 2020
ISBN
10.2991/assehr.k.200818.036
ISSN
2352-5398
DOI
10.2991/assehr.k.200818.036How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Rona Uly
AU  - Irwansyah
PY  - 2020
DA  - 2020/08/19
TI  - Implementing E-Government Using Web 2.0 at Ministry Of Education And Culture
BT  - Proceedings of the 2nd Jogjakarta Communication Conference (JCC 2020)
PB  - Atlantis Press
SP  - 157
EP  - 162
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200818.036
DO  - 10.2991/assehr.k.200818.036
ID  - Uly2020
ER  -