Improvement Strategies for the Service Quality of Hospitals
- 10.2991/lemcs-15.2015.299How to use a DOI?
- Service quality; Hospital; Patient satisfaction; Medical staff
More and more public attentions have been paid to hospital service quality nowadays. Improving the quality of hospital service can ease the current tension in the doctor-patient relationship, as well as enhance the hospital's competitiveness. The paper is aimed to propose a comprehensive plan to improve the service quality of hospitals. Researchers analyzed the reasons for low service quality of hospitals in detail, and put forward a series of appropriate strategies. Especially, researchers emphasized the importance of the application of information tools and the improvement of the satisfaction of medical staff.
- © 2015, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Jin Yang AU - Xu Chen AU - Ze Sun PY - 2015/07 DA - 2015/07 TI - Improvement Strategies for the Service Quality of Hospitals BT - Proceedings of the International Conference on Logistics, Engineering, Management and Computer Science PB - Atlantis Press SP - 1504 EP - 1507 SN - 1951-6851 UR - https://doi.org/10.2991/lemcs-15.2015.299 DO - 10.2991/lemcs-15.2015.299 ID - Yang2015/07 ER -