Proceedings of the 1st Lawang Sewu International Symposium on Humanities and Social Sciences 2022 (LEWIS 2022)

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The Implementation of Total Quality Management in the Post-Pandemic Instructional Development: A Case Study at SMA Muhammadiyah 25 Tangerang Selatan

Authors
Ummah Karimah1, *, Rusjdy S. Arifin1, Diah Mutiara1, A. Irfan1
1Universitas Muhammadiyah Jakarta, South Tangerang, Indonesia
*Corresponding author. Email: ummah.karimah@umj.ac.id
Corresponding Author
Ummah Karimah
Available Online 26 June 2023.
DOI
10.2991/978-2-38476-078-7_19How to use a DOI?
Keywords
Total Quality Management; Instructional; Development; Post-Pandemic
Abstract

The model for implementing the Total Quality Management concept in learning at SMA Muhammadiyah 25 Pamulang is the aim of this study to describe conditions in the pandemic era, which can be used as examples of subsequent implementation in the post-pandemic period. This study uses a qualitative approach with a multi-site study design. The research informants included school principals, the School Education Quality Assurance Team, and teachers. Observations, interviews, and documentation are used in data collection techniques. The component analysis is used in data analysis. This study shows the findings that the application of the Total Quality Management concept at SMA Muhammadiyah 25 Pamulang during the post-pandemic period was carried out properly using online and offline modes and involved all elements in the school. By implementing TQM, the school has positioned itself as one of the best schools in Indonesia. South Tangerang. Good practice during this pandemic can be material for continuing TQM at this school in the post-pandemic period.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 1st Lawang Sewu International Symposium on Humanities and Social Sciences 2022 (LEWIS 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
26 June 2023
ISBN
10.2991/978-2-38476-078-7_19
ISSN
2352-5398
DOI
10.2991/978-2-38476-078-7_19How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ummah Karimah
AU  - Rusjdy S. Arifin
AU  - Diah Mutiara
AU  - A. Irfan
PY  - 2023
DA  - 2023/06/26
TI  - The Implementation of Total Quality Management in the Post-Pandemic Instructional Development: A Case Study at SMA Muhammadiyah 25 Tangerang Selatan
BT  - Proceedings of the 1st Lawang Sewu International Symposium on Humanities and Social Sciences 2022 (LEWIS 2022)
PB  - Atlantis Press
SP  - 178
EP  - 188
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-078-7_19
DO  - 10.2991/978-2-38476-078-7_19
ID  - Karimah2023
ER  -