Evaluation of SPBE Management Domain of Tangerang City Government Based on Regulation of the Minister of PAN-RB Number 59 of 2020

DOI

10.2991/978-94-6463-084-8_11How to use a DOI?

Keywords

SPBE; Evaluation; Electronic Public Services; E-Government; Maturity Level

Abstract

To maintain the quality of electronic services to be fast, efficient, and convenient, the government has issued Ministerial Regulation PAN-RB Number 59 of 2020 concerning Guidelines for Evaluation of the Implementation of the Electronic-Based Government System (SPBE). There is one new domain in the SPBE implementation evaluation guideline, namely the SPBE Management Domain when compared to the previous SPBE management guidelines, namely the PANRB Ministerial Regulation Number 5 of 2018. If the SPBE Management Domain index is not known, it means that the level of SPBE Management Domain implementation cannot be measured, resulting in difficulties. in planning the implementation of SPBE in the future. The effect is that the implementation of the SPBE does not go according to plan or there is even a failure in the implementation of the SPBE. This study aims to determine the maturity level of the SPBE Management Domain in Tangerang City Government through the assessment of SPBE Management Implementation Aspects and ICT Audit Aspects. Assessment of indicators is done through interviews, questions, answers, and supporting evidence. Based on the index value of these aspects, it can be determined the index value of the SPBE Management Domain is then linked to the SPBE assessment predicate table to determine the implementation predicate of the SPBE Management Domain. The results showed that the SPBE Management Domain index was 3.40. The Tangerang City Government still has several aspects with standard maturity, especially in the aspects of SPBE Operator, SPBE Management Implementation and Administrative Services Electronic-Based Government. One very clear indicator is in Team Maturity Level SPBE Coordination Agency SPBE organizer. The role of the coordination team formed has not made a real contribution to the implementation of the SPBE, so the work program of the SPBE Coordination Team of the Tangerang City Government has not appeared to be communicated/coordinated to all relevant work units/regional apparatus in the Tangerang City Government. In addition, the tasks/work programs of the Tangerang City Government SPBE Coordination Team have not been reviewed and evaluated.

Copyright

© 2022 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Bayu Sulistiyanto Ipung Sutejo
AU  - Gerry Firmansyah
PY  - 2022
DA  - 2022/12/26
TI  - Evaluation of SPBE Management Domain of Tangerang City Government Based on Regulation of the Minister of PAN-RB Number 59 of 2020
BT  - Proceedings of the First Mandalika International Multi-Conference on Science and Engineering 2022, MIMSE 2022 (Informatics and Computer Science) (MIMSE-I-C-2022)
PB  - Atlantis Press
SP  - 105
EP  - 116
SN  - 2352-538X
UR  - https://doi.org/10.2991/978-94-6463-084-8_11
DO  - 10.2991/978-94-6463-084-8_11
ID  - Sutejo2022
ER  -