Model Construction of Service Influencing Factors in Optometry Industry Based on Service Design

DOI

10.2991/978-94-6463-042-8_41How to use a DOI?

Keywords

post-pandemic period; Ophthalmology industry; Service design; Service Impact Factor Model

Abstract

[Objective] To build a service design model for the ophthalmology and optometry industry to solve the problems of low consumer satisfaction with service experience and the mismatch between market service entities and consumers’ service needs during the post-epidemic period, so as to transform the industry service entities and upgrade service content. Provide research basis and improvement ideas. [Methods] Based on the related methods of service design and consumer satisfaction, construct a model of influencing factors to solve current industry problems, collect sample data through questionnaires, and use structural equation model to conduct empirical analysis to verify the validity of the model. [Results] It is concluded that professional and technical satisfaction has a positive impact on service experience satisfaction; Professional and technical satisfaction has a positive impact on service efficiency satisfaction; Service efficiency satisfaction has a positive impact on service experience satisfaction; Service efficiency satisfaction plays a mediating role between professional and technical satisfaction and service experience satisfaction; Problem cognition has a mediating moderating effect on the relationship between professional and technical satisfaction and service efficiency satisfaction.[Conclusion] The feasibility and rationality of the service design method and the influencing factor model constructed by the theory in the application of the ophthalmology and optometry industry are verified through data analysis.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Zhe Li
AU  - Jie Gao
PY  - 2022
DA  - 2022/12/29
TI  - Model Construction of Service Influencing Factors in Optometry Industry Based on Service Design
BT  - Proceedings of the 2022 International Conference on mathematical statistics and economic analysis (MSEA 2022)
PB  - Atlantis Press
SP  - 277
EP  - 285
SN  - 2352-538X
UR  - https://doi.org/10.2991/978-94-6463-042-8_41
DO  - 10.2991/978-94-6463-042-8_41
ID  - Li2022
ER  -