Proceedings of the 2019 International Conference on Management Science and Industrial Economy (MSIE 2019)

The application of ISO9000 quality management system in the development of hotel industry

Authors
Yuanling Luan, Shisong Zhang, Jianfei Zhang
Corresponding Author
Shisong Zhang
Available Online January 2020.
DOI
https://doi.org/10.2991/msie-19.2020.64How to use a DOI?
Keywords
Quality management, Hotel industry, Application
Abstract

In order to provide customers with perfect service and improve the competitiveness of the hotel, it is necessary to introduce the quality system into the service quality management of the hotel, and integrate the total quality management into the service process to continuously improvement and improve the service quality management of the hotel. Based on the study of the current situation of the domestic hotel industry, combined with the current social background, this paper analyses the importance of the construction of the quality management system for the development of the hotel industry. At the same time, it makes a deep-seated analysis of the common management problems in the current hotel industry, and puts forward its own ideas on the construction and development of the hotel service quality management system combining with the relevant theories of the quality management system and related improvement measures, so as to provide reference for other hotels in service quality management, and then to form a positive role in the development of the entire hotel industry.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2019 International Conference on Management Science and Industrial Economy (MSIE 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
January 2020
ISBN
978-94-6252-893-2
ISSN
2352-5428
DOI
https://doi.org/10.2991/msie-19.2020.64How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Yuanling Luan
AU  - Shisong Zhang
AU  - Jianfei Zhang
PY  - 2020/01
DA  - 2020/01
TI  - The application of ISO9000 quality management system in the development of hotel industry
BT  - Proceedings of the 2019 International Conference on Management Science and Industrial Economy (MSIE 2019)
PB  - Atlantis Press
SP  - 324
EP  - 327
SN  - 2352-5428
UR  - https://doi.org/10.2991/msie-19.2020.64
DO  - https://doi.org/10.2991/msie-19.2020.64
ID  - Luan2020/01
ER  -