Proceedings of the Fifth Prasasti International Seminar on Linguistics (PRASASTI 2019)

Cancelling and Refusal Strategy used by the Grab Driver of Lombok When Interacting with Customers

Authors
Musniati Musniati
Corresponding Author
Musniati Musniati
Available Online August 2019.
DOI
https://doi.org/10.2991/prasasti-19.2019.36How to use a DOI?
Keywords
Grab driver; speech acts of refusal; Grab customer; Lombok
Abstract
This study discusses the speech act of refusing as made by Lombok Grab drivers when interacting with customers. The field observation and library research was used as the design of this study. The interview was used as an instrument by interviewing 10 participants of Grab driver in Lombok and 10 participants of Grab customers. The data indicate acts of order and request. The descriptive qualitative was used in this investigation. The results of the study are : There are three situations where the drivers cancelled an order or request of a customers, the situation are when the drivers change plans, did not found the passenger and cannot found the passenger right location. Meanwhile the refusal strategy used by the Grab drivers in this investigation is direct and indirect refusal that is followed by reason, explanation, giving alternative and regret.
Open Access
This is an open access article distributed under the CC BY-NC license.

Download article (PDF)

Proceedings
Fifth Prasasti International Seminar on Linguistics (PRASASTI 2019)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
August 2019
ISBN
978-94-6252-775-1
ISSN
2352-5398
DOI
https://doi.org/10.2991/prasasti-19.2019.36How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Musniati Musniati
PY  - 2019/08
DA  - 2019/08
TI  - Cancelling and Refusal Strategy used by the Grab Driver of Lombok When Interacting with Customers
BT  - Fifth Prasasti International Seminar on Linguistics (PRASASTI 2019)
PB  - Atlantis Press
SP  - 208
EP  - 212
SN  - 2352-5398
UR  - https://doi.org/10.2991/prasasti-19.2019.36
DO  - https://doi.org/10.2991/prasasti-19.2019.36
ID  - Musniati2019/08
ER  -