Modernization of Quality Management System in the Conditions of Digital Transformation of Enterprise

DOI

10.2991/aebmr.k.200730.076How to use a DOI?

Keywords

drivers of digital transformation, digital standards, restructuring of the quality management system, communication, competition management of digital initiatives

Abstract

The subject of the study is – changing the conditions of functioning of the quality management system in the conditions of digital transformation of the enterprise management system. The purpose of the study is to develop methodological provisions for the modernization of the quality management system. The directions of changes are systematized in the article and the basic conditions for the implementation of quality management processes are formed taking into account the drivers of innovative development of the enterprise management system. As a result of the research, the following tasks were solved: actual changes in the quality management system, automation system, information support system for management processes were considered; it was concluded that the introduction of digital technology necessitates the formation of a new information culture based on digital thinking, digital staff engagement and digital initiatives; the consideration of digital technologies as an instrumentation of system-process modeling of an integrated information system is proposed, which involves the creation of a unified information infrastructure of the enterprise’s corporate network; systematized quality management methods based on the use of modern digital platforms; the structure of a system of information support for quality management processes was built. The information support system for quality management processes is a tool of the quality management system; the functioning of the integrated information system ensures constant communication in the enterprise management system when making and implementing decisions to improve the quality of processes and improve product quality. The solution to the problem of creating a single information space creates the possibility of constant access and use of unlimited sources of information, which, in turn, allows not only to improve quality management activities, but also to modernize the quality management system through the use of digital technologies and reduce the impact of the “human factor” on the effectiveness and timeliness of the development and implementation of managerial decisions to improve the quality of processes.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - I.V. Logunova
AU  - Y.A. Salikov
AU  - I.V. Kablashova
AU  - S.V. Amelin
AU  - E.P. Enina
PY  - 2020
DA  - 2020/08/01
TI  - Modernization of Quality Management System in the Conditions of Digital Transformation of Enterprise
BT  - Proceedings of the Russian Conference on Digital Economy and Knowledge Management (RuDEcK 2020)
PB  - Atlantis Press
SP  - 417
EP  - 422
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200730.076
DO  - 10.2991/aebmr.k.200730.076
ID  - Logunova2020
ER  -