Proceedings of the 2018 International Conference on Sports, Arts, Education and Management Engineering (SAEME 2018)

Research on Service Quality of High-Speed Railway Passenger Station Based on Customer Experience

Authors
Yihao Zhang, Yu Zhao
Corresponding Author
Yihao Zhang
Available Online June 2018.
DOI
https://doi.org/10.2991/saeme-18.2018.28How to use a DOI?
Keywords
Customer Experience, High-speed railway passenger station, service quality, Fuzzy comprehensive evaluation.
Abstract
This article reviews the research results at home and abroad, analyzes the influencing factors of high-speed railway passenger station service quality, and establishes a service quality evaluation model for high-speed railway passenger stations based on customer experience. And an empirical analysis of the service quality of Beijing South Railway Station was conducted.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Cite this article

TY  - CONF
AU  - Yihao Zhang
AU  - Yu Zhao
PY  - 2018/06
DA  - 2018/06
TI  - Research on Service Quality of High-Speed Railway Passenger Station Based on Customer Experience
BT  - 2018 International Conference on Sports, Arts, Education and Management Engineering (SAEME 2018)
PB  - Atlantis Press
UR  - https://doi.org/10.2991/saeme-18.2018.28
DO  - https://doi.org/10.2991/saeme-18.2018.28
ID  - Zhang2018/06
ER  -