Research on Service Quality of High-Speed Railway Passenger Station Based on Customer Experience
- Yihao Zhang, Yu Zhao
- Corresponding Author
- Yihao Zhang
Available Online June 2018.
- https://doi.org/10.2991/saeme-18.2018.28How to use a DOI?
- Customer Experience, High-speed railway passenger station, service quality, Fuzzy comprehensive evaluation.
- This article reviews the research results at home and abroad, analyzes the influencing factors of high-speed railway passenger station service quality, and establishes a service quality evaluation model for high-speed railway passenger stations based on customer experience. And an empirical analysis of the service quality of Beijing South Railway Station was conducted.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Yihao Zhang AU - Yu Zhao PY - 2018/06 DA - 2018/06 TI - Research on Service Quality of High-Speed Railway Passenger Station Based on Customer Experience BT - 2018 International Conference on Sports, Arts, Education and Management Engineering (SAEME 2018) PB - Atlantis Press UR - https://doi.org/10.2991/saeme-18.2018.28 DO - https://doi.org/10.2991/saeme-18.2018.28 ID - Zhang2018/06 ER -