The Incentive Treaty of the Logistics Outsourcing for the E-commerce Enterprise

DOI

10.2991/saeme-18.2018.91How to use a DOI?

Keywords

Logistics outsourcing; Service quality management; Incentive treaty; Supply chain integration; Information asymmetry.

Abstract

E-commerce enterprise always outsources logistics business. How to formulate a reasonable treaty to ensure the quality of logistics services is difficult. The e-commerce enterprise hopes that the logistics company can provide the service of high quality and ask for less payment, while logistics provider wants to charge more and reduce costs by lowering the quality of logistics services. There is a conflict between these two stakeholders. Therefore, it is necessary to provide an incentive treaty to help them cooperate well. This paper proposes two kinds of incentive treaty, which seperately depends on the specific capability and quality and the customer satisfaction. The final result shows that the treaty based on customer satisfaction is better than another and can help maximize the profits of e-commerce enterprises.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Boshuai Zhao
PY  - 2018/06
DA  - 2018/06
TI  - The Incentive Treaty of the Logistics Outsourcing for the E-commerce Enterprise
BT  - Proceedings of the 2018 International Conference on Sports, Arts, Education and Management Engineering (SAEME 2018)
PB  - Atlantis Press
SP  - 489
EP  - 493
SN  - 2352-5398
UR  - https://doi.org/10.2991/saeme-18.2018.91
DO  - 10.2991/saeme-18.2018.91
ID  - Zhao2018/06
ER  -