Study on the Evaluation Method of Quality Index of Service Industry

DOI

10.2991/snce-17.2017.115How to use a DOI?

Keywords

Service Industry Quality; Indicator System; Evaluation Method; Index

Abstract

Despite the sound growth of China's service industry, the quality level of the industry in the country remains to be improved. In the existing documents, there is a lack of research on the integrated quantitative evaluation of service industry quality. This paper first introduces quality concepts and types, then studies the factors affecting quality and develops the evaluation indicator system for service industry quality. Exponential functions are introduced for the purpose of 0-1 processing of indicators. The weighted sum method is used to calculate annual service industry quality indicators. The result of calculation proves to satisfy practical conditions through empirical research.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Cai Huali
AU  - Zhang Ning
AU  - Liu Bisong
PY  - 2017/07
DA  - 2017/07
TI  - Study on the Evaluation Method of Quality Index of Service Industry
BT  - Proceedings of the 2017 7th International Conference on Social Network, Communication and Education (SNCE 2017)
PB  - Atlantis Press
SP  - 568
EP  - 571
SN  - 2352-538X
UR  - https://doi.org/10.2991/snce-17.2017.115
DO  - 10.2991/snce-17.2017.115
ID  - Huali2017/07
ER  -