Proceedings of the 2nd Social and Humaniora Research Symposium (SoRes 2019)

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Hospital Management System Analysis in Effort to Improve Service Quality by Using Structured Design Life Cycle Method (A Case Study of Al-Mulk Regional Public Hospital in Sukabumi City)

Authors
Ari Yulianti, Muhardi Muhardi
Corresponding Author
Ari Yulianti
Available Online 3 March 2020.
DOI
10.2991/assehr.k.200225.042How to use a DOI?
Keywords
hospital management, information system, structured design life cycle
Abstract

The aim of this research is to analyse Hospital Management Information System (HMIS), and to analyse Structure Design Life Cycle (SDLC) method utilization in Al-Mulk Regional Public Hospital in Sukabumi City. The method utilized in this research is a descriptive qualitative method. The type of this research is a case study research, by using interview and observation. The samples of this research are 100 respondents, which are divided into 5 person of Al-Mulk Hospital Management Team and 95 outpatients. The sampling technique in this research is accidental sampling with SDLC as analysis tool. This research reveals that SDLC method is utilized to improve service quality of hospital information management system provision. Al-Mulk Regional Public Hospital information management system already integrated with every service unit so that this have affected patient service quality and deprive patient’s build-up in outpatient registration centre. The advantage of this research is the utilization of Structure Design Life Cycle method.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd Social and Humaniora Research Symposium (SoRes 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
3 March 2020
ISBN
10.2991/assehr.k.200225.042
ISSN
2352-5398
DOI
10.2991/assehr.k.200225.042How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Ari Yulianti
AU  - Muhardi Muhardi
PY  - 2020
DA  - 2020/03/03
TI  - Hospital Management System Analysis in Effort to Improve Service Quality by Using Structured Design Life Cycle Method (A Case Study of Al-Mulk Regional Public Hospital in Sukabumi City)
BT  - Proceedings of the 2nd Social and Humaniora Research Symposium (SoRes 2019)
PB  - Atlantis Press
SP  - 207
EP  - 209
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200225.042
DO  - 10.2991/assehr.k.200225.042
ID  - Yulianti2020
ER  -