The Feasibility and Implementation Mode of the Power of Consumer Evaluation Right

DOI

10.2991/978-2-38476-062-6_118How to use a DOI?

Keywords

Consumer; evaluation right; poor evaluation right; e-commerce; consumer rights protection

Abstract

In the “Internet + era”, consumers have gradually formed the consumer rights named “consumer evaluation right” through the needs of their own reasonable and legal information acquisition and the consumption evaluation channels provided by the e-commerce platform. The right to consumer evaluation is based on consumers’ freedom of expression as citizens, reflects the independent and autonomous will of consumers in the “Internet + era”, makes up for the unequal disadvantage of consumers in online transactions, reflects the spirit of protecting consumers’ right to information and independent choice, improves the market environment, and improves the quality of products and services. It also reflects the spirit of protecting consumers’ rights to information and choice, improving the market environment, and improving the quality of products and services. Consumer evaluation right should be regarded as an independent legitimate rights and interests of consumers, and should not be tied together with the concepts such as market supervision and consumption restrictions. However, it should be noted that the scale of consumer groups has expanded rapidly with the booming development of the e-commerce industry, and has formed a powerful force around the market trading behavior and ideas. How to prevent the abuse of consumer rights, how to protect the legitimate rights and interests of operators when consumers abuse their rights, more and more people pay attention to. For the consumer evaluation right, the legislative gap should be filled from the legislative perspective to form a unique legislative model and framework for online consumption. While paying attention to the protection of consumer rights, it is necessary to balance the obligations of e-commerce platforms and operators, pay attention to the protection of operators’ rights, and establish a system of market transaction information sharing.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Qinglong Li
PY  - 2023
DA  - 2023/07/11
TI  - The Feasibility and Implementation Mode of the Power of Consumer Evaluation Right
BT  - Proceedings of the 2023 2nd International Conference on Social Sciences and Humanities and Arts (SSHA 2023)
PB  - Atlantis Press
SP  - 906
EP  - 914
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-062-6_118
DO  - 10.2991/978-2-38476-062-6_118
ID  - Li2023
ER  -