Research and Application of Civil Aviation Ground Service Management based on Lean Management

DOI

10.2991/ssmi-18.2019.70How to use a DOI?

Keywords

Lean management; Civil aviation ground service; Value system; Passenger value demand.

Abstract

This paper briefly introduces the theory of lean management, and then discusses the value needs of air passengers and analyzes the value needs of passengers during the waiting period. In addition, it analyzes the defects of civil aviation ground services and points out non-value-added activities in services. Finally, the idea of lean management is used to reposition the framework of the civil aviation service system, and the specific measures for improving the ground service of civil aviation by using lean management are summarized, which provides a new idea for the improvement of the ground service of civil aviation enterprises.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Wenling Chen
PY  - 2019/02
DA  - 2019/02
TI  - Research and Application of Civil Aviation Ground Service Management based on Lean Management
BT  - Proceedings of the 2018 International Symposium on Social Science and Management Innovation (SSMI 2018)
PB  - Atlantis Press
SP  - 422
EP  - 427
SN  - 2352-5428
UR  - https://doi.org/10.2991/ssmi-18.2019.70
DO  - 10.2991/ssmi-18.2019.70
ID  - Chen2019/02
ER  -