The Responsibility of Trading Through Electronic System Company in Terms of Negligence (A Case Study of Lazada Vs Achmad Supardi)

DOI

10.2991/assehr.k.220404.248How to use a DOI?

Keywords

E-commerce; Negligence; Responsibility

Abstract

The internet has recently become a very important medium in everyday life and provides many benefits, one of which is the emergence of e-commerce. E-commerce itself uses the internet as a medium to provide information about certain goods being sold, such as descriptions of goods, pictures of goods sold, until the price is set by the seller. Even though there are many advantages or benefits that people get from buying and selling online or e-commerce, it is not impossible for problems to arise. One of the problems that arise is a problem in the agreement in the form of negligence. This negligence occurred when Achmad Supardi bought 4 motorbikes that were quite cheap, the money had been transferred by Achmad Supardi, but the transaction was canceled by Lazada and the money paid was only replaced in the form of vouchers. In accordance with Article 4 of Law no. 8 of 1999 concerning Consumer Protection, Consumers are entitled to compensation, compensation and/or replacement, if the goods received are not in accordance with the agreement or not properly. After the compensation was given by Lazada, there was a problem, namely the form of compensation provided by Lazada did not match the form that was first transferred by Achmad Supardi. To answer this problem, the writer uses normative research, descriptive research, and secondary data. So the result of this research is the lack of responsibility from Lazada to Achmad Supardi in compensation. Therefore, there is a need for guidelines for transactions in e-commerce.

Copyright

© 2022 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license.

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TY  - CONF
AU  - S. Atalim
AU  - Nicolas Nicolas
PY  - 2022
DA  - 2022/04/21
TI  - The Responsibility of Trading Through Electronic System Company in Terms of Negligence (A Case Study of Lazada Vs Achmad Supardi)
BT  - Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
PB  - Atlantis Press
SP  - 1543
EP  - 1548
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220404.248
DO  - 10.2991/assehr.k.220404.248
ID  - Atalim2022
ER  -