Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)

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The Impact of Security and Perceived Ease of Use on Reuse Intention of E-Wallet Users in Jakarta: The Mediating Role of E-Satisfaction

Authors
Metta Devi Visakha1, Keni Keni1, 2, *
1Master of Management Program, Universitas Tarumanagara, West Jakarta, DKI Jakarta, Indonesia, 11440
2Faculty of Economics and Business, Universitas Tarumanagara, West Jakarta, DKI Jakarta, Indonesia, 11470
*Corresponding author. Email: keni@fe.untar.ac.id
Corresponding Author
Keni Keni
Available Online 21 April 2022.
DOI
10.2991/assehr.k.220404.007How to use a DOI?
Keywords
security; perceived ease of use; e-satisfaction; reuse intention; e-wallet
Abstract

This study aims to analyze the impact of security and perceived ease of use on reuse intention and the mediating role of e-satisfaction on the impact of security and perceived ease of use on reuse intention. The research model consists of two independent variables, one mediating variable and one dependent variable. This study proposed four hypotheses and conducted Partial Least Squares – Structural Equation Modeling (PLS-SEM) using SmartPLS 3.3.0 software. The analysis data of this study was conducted in three phases: outer-model analysis, inner-model analysis, and hypotheses testing. This study was conducted on e-wallet users who live in Jakarta, with a total sample of 154 respondents from 177 questionnaires responded. The results implied that security has a positive and not significant impact on e-satisfaction of e-wallet users, while perceived ease of use has a positive and significant impact on e-satisfaction of e-wallet users. Moreover, security has a positive and not significant impact on reuse intention, while perceived ease of use has a positive and significant impact on reuse intention. E-satisfaction has a positive and significant impact on reuse intention. Furthermore, e-satisfaction does not mediate the impact of security on reuse intention, but it mediates the positive and significant impact of perceived ease of use on reuse intention.

Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

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Volume Title
Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
21 April 2022
ISBN
10.2991/assehr.k.220404.007
ISSN
2352-5398
DOI
10.2991/assehr.k.220404.007How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

Cite this article

risenwbib
TY  - CONF
AU  - Metta Devi Visakha
AU  - Keni Keni
PY  - 2022
DA  - 2022/04/21
TI  - The Impact of Security and Perceived Ease of Use on Reuse Intention of E-Wallet Users in Jakarta: The Mediating Role of E-Satisfaction
BT  - Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
PB  - Atlantis Press
SP  - 36
EP  - 42
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220404.007
DO  - 10.2991/assehr.k.220404.007
ID  - Visakha2022
ER  -