Proceedings of the 1st UMGESHIC International Seminar on Health, Social Science and Humanities (UMGESHIC-ISHSSH 2020)

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Responsibility of PT Telkom Towards Indihome Fiber Users Concerning Network Disruption According to Law Number 8 Of 1999 On Consumer Protection (Case Study: Pt Telkom Tanjung Balai Karimun)

Authors
Eno Dwi Puteri, Syafrinaldi, Surizki Febrianto
Corresponding Author
Eno Dwi Puteri
Available Online 21 October 2021.
DOI
10.2991/assehr.k.211020.115How to use a DOI?
Keywords
PT Telkom, Indihome Fiber, Network Disruption
Abstract

The background of this study is the existence of an imbalance between Law Number 8 of 1999 on Consumer Protection and the Responsibilities of PT. Telkom Regional TanjungBalaiKarimun that occurs in the field related to the problem of slow and lack of internet connection which causes losses to Indihome Fiber users. The stipulations on consumer rights as well as obligations of business actors have clearly been regulated under Article 4 and 7 of Law Number 8 of 1999 on Consumer Protection. However, PT. Telkom Tanjung Peninsula Karimun area failed to fulfill its duties as stipulated under article 4 and article 7 of Law Number 8 of 1999. PT. Telkom failed to fulfill its obligation towards Indihome Fiber Customers. Furthermore, PT Telkom also failed to fulfill its responsibility regarding Internet Network Disruption due to errors and omissions caused by PT. Telkom TanjungBalaiKarimun area itself. Moreover, there is a lack of supervision and maintenance of the network that causes disadvantaged towards Indihome Fiber users and the slow handling of PT. Telkom in improving the network.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 1st UMGESHIC International Seminar on Health, Social Science and Humanities (UMGESHIC-ISHSSH 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
21 October 2021
ISBN
10.2991/assehr.k.211020.115
ISSN
2352-5398
DOI
10.2991/assehr.k.211020.115How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Eno Dwi Puteri
AU  - Syafrinaldi
AU  - Surizki Febrianto
PY  - 2021
DA  - 2021/10/21
TI  - Responsibility of PT Telkom Towards Indihome Fiber Users Concerning Network Disruption According to Law Number 8 Of 1999 On Consumer Protection (Case Study: Pt Telkom Tanjung Balai Karimun)
BT  - Proceedings of the 1st UMGESHIC International Seminar on Health, Social Science and Humanities (UMGESHIC-ISHSSH 2020)
PB  - Atlantis Press
SP  - 765
EP  - 769
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211020.115
DO  - 10.2991/assehr.k.211020.115
ID  - Puteri2021
ER  -