Analysis of New Public Services at the Investment Office One-Stop Integrated Service Labor and Transmigration of Soppeng District

DOI

10.2991/978-2-38476-236-1_35How to use a DOI?

Keywords

Public Service; New Public Sevice; DPMPTSP-Nakertrans

Abstract

This study aims to determine how the implementation of New Public Service at the Investment Office of One-Stop Integrated Services for Labor and Transmigration of Soppeng Regency. The research contained in this study is qualitative, which is research that aims to describe and describe events and phenomena that occur in the field and is presented systematically, factually, and accurately about the facts or phenomena that exist at the research location. The data collection techniques used were observation, interviews, and documentation. The data analysis method used in this research consists of data analysis, data presentation, and conclusion drawing. Data validation checks were carried out by triangulating sources. The results showed that the implementation of the New public service at DPMPTSP-Nakertrans Soppeng Regency was running well. Caused by several dimensions of measuring success in the field, Tangible (physical evidence), Reability (reliability), Responsiveness (responsiveness), Competencee (competence), Access (Access), Comunication (communication). From several dimensions of success, there are still several obstacles found in the field. Of course, the DPMPTSP-Nakertrans will improve services, especially in the licensing sector in the hope of maximizing service to the community.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Muhammad As’ad Amin
AU  - Rasyid Thaha
AU  - A. Lukman Irwan
AU  - Nuryanti Mustari
PY  - 2024
DA  - 2024/04/29
TI  - Analysis of New Public Services at the Investment Office One-Stop Integrated Service Labor and Transmigration of Soppeng District
BT  - Proceedings of the World Conference on Governance and Social Sciences (WCGSS 2023)
PB  - Atlantis Press
SP  - 340
EP  - 350
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-236-1_35
DO  - 10.2991/978-2-38476-236-1_35
ID  - Amin2024
ER  -