Determinants of the Intention of Social Aid Beneficiaries to Use Banking Self-Service Technology (SST)

DOI

10.2991/itmr.k.210222.001How to use a DOI?

Keywords

Self-Service Technology (SST); banking; social aid beneficiaries; social contagion

Abstract

This study aims to examine the intention of social aid beneficiaries to use banking Self-Service Technology (SST). In general, the social aid beneficiaries have limitations in accessing banking technologies. Therefore, research on the determinants of the intention of social aid beneficiaries in using banking SST is considered necessary. The independent variables used in this study are attitude, coercive pressure, normative pressure, mimetic pressure, and perceived costs, while the dependent variable is the intention to use banking SST. Respondents in this study are social aid beneficiaries who have used banking services. The research hypotheses are tested using Partial Least Square-Structural Equation Model (PLS-SEM) analysis with WarpPLS 7. The results of this study indicate that attitude, normative pressure, mimetic pressure, and perceived costs have a significant positive effect on the intention to use banking SST, while coercive pressure has a significant negative effect on the intention to use banking SST.

Copyright

© 2021 The Author. Published by Atlantis Press International B.V.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - JOUR
AU  - Faizatul Hiqmah
PY  - 2021
DA  - 2021/02/26
TI  - Determinants of the Intention of Social Aid Beneficiaries to Use Banking Self-Service Technology (SST)
JO  - The International Technology Management Review
SP  - 12
EP  - 18
VL  - 10
IS  - 1
SN  - 1835-5269
UR  - https://doi.org/10.2991/itmr.k.210222.001
DO  - 10.2991/itmr.k.210222.001
ID  - Hiqmah2021
ER  -