The International Technology Management Review

Volume 4, Issue 1, March 2014, Pages 27 - 41

Accounting Information Systems End-User Satisfaction: Evidence of Hong Kong Housing Authority

Authors
Steve C.C. Fong, Michael W.H. Ho
Corresponding Author
Steve C.C. Fong
Available Online 1 March 2014.
DOI
10.2991/itmr.2014.4.1.3How to use a DOI?
Keywords
End-user Computing Satisfaction, Hong Kong Housing Authority, Accounting Information Systems
Abstract

This research studies the level of satisfaction among end-users of estate management system in a Hong Kong public housing organization. It identifies the interactions of prior experience, perceived usefulness and confirmation for achieving user satisfaction and usage continuance intention. It illustrates the relationships among expectation, perceived usefulness, user satisfaction and usage continuance intention. Confirmation was found to be correlated to perceived usefulness and user satisfaction. User satisfaction in Accounting Information Systems (AIS) environment was affected by perceived performance. There are correlation between perceived usefulness and usage continuance intention, and a direct positive effect of use satisfaction on usage continuance intention. These empirical results support the expectation confirmation theory.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Journal
The International Technology Management Review
Volume-Issue
4 - 1
Pages
27 - 41
Publication Date
2014/03/01
ISSN (Online)
1835-5269
ISSN (Print)
2213-7149
DOI
10.2991/itmr.2014.4.1.3How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - JOUR
AU  - Steve C.C. Fong
AU  - Michael W.H. Ho
PY  - 2014
DA  - 2014/03/01
TI  - Accounting Information Systems End-User Satisfaction: Evidence of Hong Kong Housing Authority
JO  - The International Technology Management Review
SP  - 27
EP  - 41
VL  - 4
IS  - 1
SN  - 1835-5269
UR  - https://doi.org/10.2991/itmr.2014.4.1.3
DO  - 10.2991/itmr.2014.4.1.3
ID  - Fong2014
ER  -