Building Trust: A Solution to Increase User’s Satisfaction on E-Money Adoption

DOI

10.2991/itmr.2015.5.1.1How to use a DOI?

Keywords

E-money, trust, system quality, participation, users’ satisfaction, PLS

Abstract

The main impetus of this study is to test empirically the antecedents of users’ satisfaction on e-money adoption. Trust has been considered as a major concern for this study, which then stimulates system quality and user’s participation. This study uses quantitative approach through an online survey of 117 e-money users in Indonesia. The tool of analysis is Structural Equation Modeling (SEM) with Partial Least Square (PLS) software. The result of this study revealed that high level of trust when followed by system quality and participation being a stimulant for higher level of users’ satisfaction.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - JOUR
AU  - Meuthia
PY  - 2015
DA  - 2015/03/30
TI  - Building Trust: A Solution to Increase User’s Satisfaction on E-Money Adoption
JO  - The International Technology Management Review
SP  - 1
EP  - 10
VL  - 5
IS  - 1
SN  - 1835-5269
UR  - https://doi.org/10.2991/itmr.2015.5.1.1
DO  - 10.2991/itmr.2015.5.1.1
ID  - 2015
ER  -