E-tailing in Australia: A preliminary analysis of David Jones

DOI

10.2991/itmr.2017.6.4.3How to use a DOI?

Keywords

E-tailing, Click-and-Mortar, Omni-Channel, David Jones, Department Store, Australia.

Abstract

Compared with other countries, especially China, United States, United Kingdom, Japan and Germany, Australia’s online retail fall behind in terms of both its sale and percentage contribution to the total retail. This paper analyses David Jones, which is typical of large department store chains, and Australian e-tailing environment as a case study to identify enablers for and obstacle to the advancement of e-tailing in Australia. Based on the analysis, the paper provides David Jones with recommendations on internal improvement, supply chain, customer relationship, and adoption of emerging technologies. Future research will be conducted to investigate if the recommendations are also applicable for other Australian retailers.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - JOUR
AU  - Jun Xu
AU  - Xiangzhu Gao
AU  - John Hammond
PY  - 2017
DA  - 2017/06/30
TI  - E-tailing in Australia: A preliminary analysis of David Jones
JO  - The International Technology Management Review
SP  - 149
EP  - 157
VL  - 6
IS  - 4
SN  - 1835-5269
UR  - https://doi.org/10.2991/itmr.2017.6.4.3
DO  - 10.2991/itmr.2017.6.4.3
ID  - Xu2017
ER  -