The International Technology Management Review

Volume 7, Issue 1, March 2018, Pages 13 - 24

Impact of Knowledge Management on Employee Work Performance: Evidence from Saudi Arabia

Authors
Bader Alyoubi, Md. Rakibul Hoque, Ibraheem Alharbi, Adel Alyoubi, Najah Almazmomi
Corresponding Author
Bader Alyoubi
Available Online 31 March 2018.
DOI
https://doi.org/10.2991/itmr.7.1.2How to use a DOI?
Keywords
Knowledge Management, Saudi Arabia, Work Performance
Abstract

Knowledge Management (KM) has become critical in today’s highly competitive, uncertain, and rapidly changing business environment. The objective of this study is to measure the effects of knowledge management processes (knowledge acquisition, knowledge sharing, knowledge creation and knowledge retention) and knowledge management approaches (social networks, codification and personalization) on job satisfaction and examines how they increase employees’ work performance. A theoretical model based on KM processes and approaches is proposed. It is empirically tested with structural equation modeling (SEM) and partial least squares (PLS) of survey data collected from employees of the King Fahd National Library in Jeddah, Saudi Arabia. The analysis showed that there is a significant and positive impact of KM processes and approaches on job satisfaction and work performance. Knowledge sharing, knowledge retention, codification and personalization approaches have significant impacts on job satisfaction, and knowledge acquisition, knowledge creation and a social network approach have no significant impacts on job satisfaction. Managers are advised to implement KM activities in their organizations to improve knowledge worker performance and the welfare of employees at work. This is the first study that theoretically examines the effect of knowledge management processes and knowledge management approaches on ‘soft’ human issues such as the job satisfaction and work performance of individual employees in an academic library.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Journal
The International Technology Management Review
Volume-Issue
7 - 1
Pages
13 - 24
Publication Date
2018/03/31
ISSN (Online)
1835-5269
ISSN (Print)
2213-7149
DOI
https://doi.org/10.2991/itmr.7.1.2How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - JOUR
AU  - Bader Alyoubi
AU  - Md. Rakibul Hoque
AU  - Ibraheem Alharbi
AU  - Adel Alyoubi
AU  - Najah Almazmomi
PY  - 2018
DA  - 2018/03/31
TI  - Impact of Knowledge Management on Employee Work Performance: Evidence from Saudi Arabia
JO  - The International Technology Management Review
SP  - 13
EP  - 24
VL  - 7
IS  - 1
SN  - 1835-5269
UR  - https://doi.org/10.2991/itmr.7.1.2
DO  - https://doi.org/10.2991/itmr.7.1.2
ID  - Alyoubi2018
ER  -