Proceedings of the 2018 Annual Conference of Asian Association for Public Administration: "Reinventing Public Administration in a Globalized World: A Non-Western Perspective" (AAPA 2018)

An Assessment Of Governmental Services In The Philippines From Spanish To Contemporary Times

Authors
Lizan Perante-Calina, Alex B. Brillantes, Jr.
Corresponding Author
Lizan Perante-Calina
Available Online March 2018.
DOI
https://doi.org/10.2991/aapa-18.2018.44How to use a DOI?
Keywords
service delivery philippines, ARTA, ease of doing business, citizen's charter
Abstract
This paper delves on the governmental services in the Philippines highlighting the delivery of services to the transacting public characterized by bureaucratic inefficiency that engenders corruption. The assessment begins with a description of the state of governmental services from Spanish era to contemporary times. The review takes on public sector reforms by citing the efforts of the government to dispense with bureaucratic red tape, including pre-Anti Red Tape Act reform initiatives, the contextualization of the Citizen’s Charter at the national and local level, and the ease of doing business as the new road map towards an efficient, effective, and economical public service delivery.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Cite this article

TY  - CONF
AU  - Lizan Perante-Calina
AU  - Alex B. Brillantes, Jr.
PY  - 2018/03
DA  - 2018/03
TI  - An Assessment Of Governmental Services In The Philippines From Spanish To Contemporary Times
BT  - Proceedings of the 2018 Annual Conference of Asian Association for Public Administration: "Reinventing Public Administration in a Globalized World: A Non-Western Perspective" (AAPA 2018)
PB  - Atlantis Press
SP  - 472
EP  - 481
SN  - 2352-5398
UR  - https://doi.org/10.2991/aapa-18.2018.44
DO  - https://doi.org/10.2991/aapa-18.2018.44
ID  - Perante-Calina2018/03
ER  -