Proceedings of the 2018 Annual Conference of Asian Association for Public Administration: "Reinventing Public Administration in a Globalized World: A Non-Western Perspective" (AAPA 2018)

Revitalising Democratic Local Governance: Enhancing Citizen Access And Participation Through Smart City

Authors
Agie Nugroho Soegiono, Sulikah Asmorowati
Corresponding Author
Agie Nugroho Soegiono
Available Online March 2018.
DOI
https://doi.org/10.2991/aapa-18.2018.45How to use a DOI?
Keywords
local governance, smart city, public participation, e-governance
Abstract

This paper examines the implementation of smart city in two cities; Surabaya and Jakarta, focusing specifically on the smart city structure, citizen access, and public participation. Smart city model is seen as new strategy to revitalise democratic local governance. Identically, smart city is mainly associated with the usage of information and communication technology (ICT) which addresses interconnectivity and integration between not only government bodies, but also civil society. This paper looks at how the smart city implementation is organised, how it widens citizen access, and how it enhances citizen participation. The research utilises case study method. Data collection were done by three techniques; document analysis, online observation, and fieldwork. The findings show that the smart city implementation in Surabaya and Jakarta have successfully transformed some of the governing procedures. The transformations mostly appear in the forms of applications and online services such as complaint-handling system and one-stop government service. In addition, some smart city applications enable the open feedback where citizens might also monitor the current condition in the city.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Cite this article

TY  - CONF
AU  - Agie Nugroho Soegiono
AU  - Sulikah Asmorowati
PY  - 2018/03
DA  - 2018/03
TI  - Revitalising Democratic Local Governance: Enhancing Citizen Access And Participation Through Smart City
BT  - Proceedings of the 2018 Annual Conference of Asian Association for Public Administration: "Reinventing Public Administration in a Globalized World: A Non-Western Perspective" (AAPA 2018)
PB  - Atlantis Press
SP  - 482
EP  - 491
SN  - 2352-5398
UR  - https://doi.org/10.2991/aapa-18.2018.45
DO  - https://doi.org/10.2991/aapa-18.2018.45
ID  - Soegiono2018/03
ER  -