Examining the Relationship between UTAUT Construct, Technology Awareness, Financial Cost and E-Payment Adoption among Microfinance Clients in Malaysia
Siti Aishah Mohamad, Salina Kassim
Siti Aishah Mohamad
Available Online January 2019.
- https://doi.org/10.2991/agc-18.2019.56How to use a DOI?
- E-Payment, Microfinance, Microfinance Client, Technology Awareness, Unified Theory of Acceptance and Use of Technology
- Electronic payment (e-payment) is a tool used to achieve the objective of Malaysia’s Financial Sector Blueprint 2010 - 2020 to become a high-income country. Furthermore, e-payment can increase the efficiency of financial transactions and reduce the costs involved. Many parties benefit from using e-payment, among them microfinance clients. The implementation of e-payment helps microfinance clients to access formal financial services. Despite this, the adoption of e-payment system among microfinance clients in Malaysia remains low. This study aims to identify the channels of e-payment used by microfinance clients. Another objective is to examine the relationship between behavioral factors, technology awareness, financial cost and the e-payment adoption among microfinance clients in Malaysia. Reliability, correlation and regression analyses were applied on six variables, namely performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FAC), financial cost (FIC) and technology awareness (TA). The findings in correlation analysis show that PE, EE, FIC, FAC and TA have significant relationship but weak and moderate level. While social influence was found has no significant relationship with e-payment adoption. Due to the small sample size, the result from the multiple regression analysis reveals that all the variables have no influence on e-payment adoption. Notwithstanding, in view of the lack of research in this area, this study hopes to further enrich the literature on efforts to improve financial inclusion through the adoption of digital payment services among the “un-bankable” segment of the society
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Siti Aishah Mohamad AU - Salina Kassim PY - 2019/01 DA - 2019/01 TI - Examining the Relationship between UTAUT Construct, Technology Awareness, Financial Cost and E-Payment Adoption among Microfinance Clients in Malaysia BT - Proceedings of the 1st Aceh Global Conference (AGC 2018) PB - Atlantis Press SP - 351 EP - 357 SN - 2352-5398 UR - https://doi.org/10.2991/agc-18.2019.56 DO - https://doi.org/10.2991/agc-18.2019.56 ID - Mohamad2019/01 ER -