Examining the Relationship between UTAUT Construct, Technology Awareness, Financial Cost and E-Payment Adoption among Microfinance Clients in Malaysia

DOI

10.2991/agc-18.2019.56How to use a DOI?

Keywords

E-Payment, Microfinance, Microfinance Client, Technology Awareness, Unified Theory of Acceptance and Use of Technology

Abstract

Electronic payment (e-payment) is a tool used to achieve the objective of Malaysia’s Financial Sector Blueprint 2010 - 2020 to become a high-income country. Furthermore, e-payment can increase the efficiency of financial transactions and reduce the costs involved. Many parties benefit from using e-payment, among them microfinance clients. The implementation of e-payment helps microfinance clients to access formal financial services. Despite this, the adoption of e-payment system among microfinance clients in Malaysia remains low. This study aims to identify the channels of e-payment used by microfinance clients. Another objective is to examine the relationship between behavioral factors, technology awareness, financial cost and the e-payment adoption among microfinance clients in Malaysia. Reliability, correlation and regression analyses were applied on six variables, namely performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FAC), financial cost (FIC) and technology awareness (TA). The findings in correlation analysis show that PE, EE, FIC, FAC and TA have significant relationship but weak and moderate level. While social influence was found has no significant relationship with e-payment adoption. Due to the small sample size, the result from the multiple regression analysis reveals that all the variables have no influence on e-payment adoption. Notwithstanding, in view of the lack of research in this area, this study hopes to further enrich the literature on efforts to improve financial inclusion through the adoption of digital payment services among the “un-bankable” segment of the society

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Siti Aishah Mohamad
AU  - Salina Kassim
PY  - 2019/01
DA  - 2019/01
TI  - Examining the Relationship between UTAUT Construct, Technology Awareness, Financial Cost and E-Payment Adoption among Microfinance Clients in Malaysia
BT  - Proceedings of the 1st Aceh Global Conference (AGC 2018)
PB  - Atlantis Press
SP  - 351
EP  - 357
SN  - 2352-5398
UR  - https://doi.org/10.2991/agc-18.2019.56
DO  - 10.2991/agc-18.2019.56
ID  - Mohamad2019/01
ER  -