Customer Satisfaction of Public Service in Central Bureau Statistics

DOI

10.2991/aebmr.k.200410.031How to use a DOI?

Keywords

public service, customer satisfaction, government agencies service

Abstract

This survey is intended to get high quality and objective data regarding service and environment of an anti-corruption behavior by exploring the perceptions of public service users of Indonesia Statistics. The organization of the consumer satisfaction survey is to provide an overview and analysis regarding user’s segmentation data, data quality, and satisfaction level. Public service is the provision of services to the community according to the applicable rules and procedures. The data of this research was obtained from a survey in Mojokerto, where 60% of the respondents are government agencies, 20% are individuals, freelancers, and NGOs, 10% are research and education institutions, and 10% are private sector. The recent year users of Indonesia Statistics of Mojokerto that are used as the reference is 45%.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Nafik Umurul Hadi
PY  - 2020
DA  - 2020/04/13
TI  - Customer Satisfaction of Public Service in Central Bureau Statistics
BT  - Proceedings of the 3rd Asia Pacific International Conference of Management and Business Science (AICMBS 2019)
PB  - Atlantis Press
SP  - 205
EP  - 208
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200410.031
DO  - 10.2991/aebmr.k.200410.031
ID  - Hadi2020
ER  -