The Effect of Dimension of the Quality of Health Services on Patient Satisfaction
Study in Community Health Centre of Kemaraya Sub-District
- 10.2991/aebmr.k.201116.016How to use a DOI?
- service quality, reliability, responsiveness, assurance, emphaty
The purpose of this study was to determine the effect of service quality dimensions which included physical evidence, reliability, responsiveness, assurance, empathy for the satisfaction of Kemaraya Community Health Centre patients. The samples in this study were patients who had been treated there. The source of data in this study is secondary data, namely a brief history, development, organizational structure, location and primary data of Kemaraya health centre. This research was carried out which originated from the results of the distribution of questionnaires given to patients. Analysis the data used multiple linear regression analysis. The results of the study show that physical evidence, reliability, responsiveness, guarantees, and empathy have a positive and significant effect partially on patient satisfaction. Moreover, service quality in the form of physical evidence, reliability, responsiveness, assurance, empathy together have a positive and significant effect on satisfaction of Kemaraya Community Health Centre patients with significant value 0,000 and F count = 16.143 and have a coefficient of determination (R2) = 0.599.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Nasrul AU - Riski Amalia Madi AU - Patwayati PY - 2020 DA - 2020/11/17 TI - The Effect of Dimension of the Quality of Health Services on Patient Satisfaction BT - Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019) PB - Atlantis Press SP - 80 EP - 84 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.201116.016 DO - 10.2991/aebmr.k.201116.016 ID - 2020 ER -