Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019)

Reduction of Corruption Through Innovation

Study on the Implementation of Traffic Ticket Delivery Services in Surabaya Attorney Office

Authors
Kurnia Vinda, Sulikah Asmorowati
Corresponding Author
Kurnia Vinda
Available Online 17 November 2020.
DOI
https://doi.org/10.2991/aebmr.k.201116.002How to use a DOI?
Keywords
implementation, public service, delivery
Abstract

The public has been aware that in the administration of traffic violations, it is often characterized by peaceful actions on the scene and bribery committed by traffic violators. Accompanied by advances in information and technology, the government created technology-based public services. One of them was carried out by the Surabaya Attorney Office regarding traffic cases through technology-based service innovation, namely Traffic Ticket Delivery. The Traffic Ticket Delivery service is based on complaints from the public during the ticket trial process, which requires a long time. The purpose of this study is to describe the factors that influence the implementation of the ticket delivery service policy at the Surabaya Attorney Office to reduce corruption. The research method uses a qualitative descriptive method. This study takes data from Surabaya Attorney Office by interviewing and taking documentation. Interviews were conducted on ten people consisting of the Head of Department handling the ticket delivery program, 2 Surabaya Attorney staff who handled the program, one ticketing counter guard, two ticket delivery couriers, and the rest of the community who were taking ticket evidence at the time of the study. The focus of this research is to use the implementation model, according to George C. Erward III, namely, communication, resources, disposition, and bureaucratic structure. The results showed that the implementation of the Traffic Ticket service on communication criteria and bureaucratic structure criteria was not optimal, whereas the disposition criteria and resource criteria are reasonable. The author concludes that this program can reduce the existence of corruption seen from the benefits of the program to the community, although there are still factors that influence the implementation of the policy that has not been done optimally.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
17 November 2020
ISBN
978-94-6239-275-5
ISSN
2352-5428
DOI
https://doi.org/10.2991/aebmr.k.201116.002How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Kurnia Vinda
AU  - Sulikah Asmorowati
PY  - 2020
DA  - 2020/11/17
TI  - Reduction of Corruption Through Innovation
BT  - Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019)
PB  - Atlantis Press
SP  - 6
EP  - 10
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201116.002
DO  - https://doi.org/10.2991/aebmr.k.201116.002
ID  - Vinda2020
ER  -