Innovation of Public Service Based on E-Government:
A Study on SMS Gateway Website Application of Pulosari Village, Bareng Sub-District, Jombang District
- 10.2991/aebmr.k.201116.001How to use a DOI?
- public service innovation, SMS gateway application, e-government
Indonesia’s development has now been centered on rural communities. It is proven by the Village Law, which was passed by the government on January 15, 2014. One of the articles in the Village Law, Article 86 No. 6, 2014, discussed that the village information system is managed by the Village Government and can be accessed by the village community and all stakeholders. Therefore, the majority of village governments in the territory of Indonesia implemented a village information system using the village website. Hence, the village website is not only used as a medium of information and public transparency. The Pulosari Village Government creates an innovative public service through a short message service (SMS) gateway menu, where the application as one of the solutions to the complex problem of the issuance of village cover letters. This study analyzes the quality of public services through the SMS gateway application and the extent to which the application already has essential elements in the implementation of e-government in the Pulosari Village Government, Bareng Sub-District, Jombang District. The research method used in this research is descriptive with a qualitative approach. From a number of theories used in analyzing the main problems faced by the Pulosari Village Government, it was found that the compatibility regarding existing service innovations was incompatible with the conditions of village communities who were generally more frequent at home and technologically illiterate. When viewed in terms of the elements of successful e-government development, the three factors that have been mentioned have a significant role. It is indicated by the data findings in the study. The SMS gateway is a form of service innovation, but it is suitable for the conditions of the Pulosari Village community.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Aizzatun Nabilah PY - 2020 DA - 2020/11/17 TI - Innovation of Public Service Based on E-Government: BT - Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019) PB - Atlantis Press SP - 1 EP - 5 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.201116.001 DO - 10.2991/aebmr.k.201116.001 ID - Nabilah2020 ER -