Empathy in Virtual Organization: Lesson Learned from Indonesia Covid-19 Pandemic
- 10.2991/978-2-494069-87-9_28How to use a DOI?
- Empathy; Virtual Organization; Covid-19
The crisis of oxygen availability that occurred during the COVID-19 pandemic created a sense of empathy for a group of communities and the general public who are interconnected with technological sophistication. The development of technology that is growing  and without limits, brings every individual to be able to carry out various activities and interactions without having to carry out face-to-face or what is called virtual. The purpose of this study is to find out more about the ways and purposes of virtual organizations via Telegram after the COVID-19 pandemic. This research was conducted using a qualitative method using a netnographic approach, observation and documentation data collection techniques in the Telegram group with 2,216 active members and will be analyzed in depth through data reduction, display data and drawing conclusions. The results of the study stated that empathy can appear through a virtual telegram organ called the “Jogja Oxygen Community” group. This is evidenced by several forms of empathy, including: firstly, providing information about oxygen cylinders in the Yogyakarta area, secondly, offering assistance and mutual support among members. The group, even though it is virtual, the three provide solutions to each other if there are difficulties related to oxygen cylinder information, finally reminding and taking care of each other if something is not in accordance with the group's provisions.
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Cite this article
TY - CONF AU - Nurus Sa’adah AU - Sulistianingsih AU - Diah Susanti PY - 2022 DA - 2022/12/26 TI - Empathy in Virtual Organization: Lesson Learned from Indonesia Covid-19 Pandemic BT - Proceedings of the Annual International Conference on Social Science and Humanities (AICOSH 2022) PB - Atlantis Press SP - 229 EP - 242 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-494069-87-9_28 DO - 10.2991/978-2-494069-87-9_28 ID - Sa’adah2022 ER -