Empathy in Virtual Organization: Lesson Learned from Indonesia Covid-19 Pandemic

DOI

10.2991/978-2-494069-87-9_28How to use a DOI?

Keywords

Empathy; Virtual Organization; Covid-19

Abstract

The crisis of oxygen availability that occurred during the COVID-19 pandemic created a sense of empathy for a group of communities and the general public who are interconnected with technological sophistication. The development of technology that is growing [1] and without limits, brings every individual to be able to carry out various activities and interactions without having to carry out face-to-face or what is called virtual. The purpose of this study is to find out more about the ways and purposes of virtual organizations via Telegram after the COVID-19 pandemic. This research was conducted using a qualitative method using a netnographic approach, observation and documentation data collection techniques in the Telegram group with 2,216 active members and will be analyzed in depth through data reduction, display data and drawing conclusions. The results of the study stated that empathy can appear through a virtual telegram organ called the “Jogja Oxygen Community” group. This is evidenced by several forms of empathy, including: firstly, providing information about oxygen cylinders in the Yogyakarta area, secondly, offering assistance and mutual support among members. The group, even though it is virtual, the three provide solutions to each other if there are difficulties related to oxygen cylinder information, finally reminding and taking care of each other if something is not in accordance with the group's provisions.

Copyright

© 2022 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Nurus Sa’adah
AU  - Sulistianingsih
AU  - Diah Susanti
PY  - 2022
DA  - 2022/12/26
TI  - Empathy in Virtual Organization: Lesson Learned from Indonesia Covid-19 Pandemic
BT  - Proceedings of the Annual International Conference on Social Science and Humanities (AICOSH 2022)
PB  - Atlantis Press
SP  - 229
EP  - 242
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-87-9_28
DO  - 10.2991/978-2-494069-87-9_28
ID  - Sa’adah2022
ER  -