Proceedings of the 2017 International Conference on Applied Mathematics, Modelling and Statistics Application (AMMSA 2017)

Study on Power Supply Service Satisfaction Evaluation Based on Fornell Model

Authors
Lei Ye, Hongbo Wu, Hanbing Yue, Tiantian Sun, Wei Li, Furong Liu
Corresponding Author
Lei Ye
Available Online May 2017.
DOI
10.2991/ammsa-17.2017.9How to use a DOI?
Keywords
fornell model; 95598 work order; service quality evaluation
Abstract

To improve customer Satisfaction, Henan branch of China State Grid build power supply service Satisfaction evaluation system to analysis service quality based on data from 95598 telephone hotline and questionnaire survey considering the psychological need of customers. Only by this could standardize the services and integrated the enterprise image.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Volume Title
Proceedings of the 2017 International Conference on Applied Mathematics, Modelling and Statistics Application (AMMSA 2017)
Series
Advances in Intelligent Systems Research
Publication Date
May 2017
ISBN
10.2991/ammsa-17.2017.9
ISSN
1951-6851
DOI
10.2991/ammsa-17.2017.9How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Lei Ye
AU  - Hongbo Wu
AU  - Hanbing Yue
AU  - Tiantian Sun
AU  - Wei Li
AU  - Furong Liu
PY  - 2017/05
DA  - 2017/05
TI  - Study on Power Supply Service Satisfaction Evaluation Based on Fornell Model
BT  - Proceedings of the 2017 International Conference on Applied Mathematics, Modelling and Statistics Application (AMMSA 2017)
PB  - Atlantis Press
SP  - 41
EP  - 45
SN  - 1951-6851
UR  - https://doi.org/10.2991/ammsa-17.2017.9
DO  - 10.2991/ammsa-17.2017.9
ID  - Ye2017/05
ER  -